Frequently Asked Questions

Our course schedule and prices vary by location. Check our course locations page to choose a training facility near you, then pick the course type you want to register for. You will then choose a course level from a dropdown, with the price shown next to each level. After you select a level and continue, you will see every available date for that training at that location.

All of our First Aid and CPR/AED courses are offered in two formats. Traditional All In-Class is held entirely in class with a Canadian Red Cross instructor, where you learn the theory and practise hands-on skills. Online Blended splits the course into an online part and an in-class part. The online session covers the theory and knowledge with quizzes and activities, and must be finished before your in-class date. You then attend the in-class portion to practise hands-on skills with a Canadian Red Cross instructor.

Not quite, although they share some elements. CPR/AED courses are open to the general public and are not high-intensity: they teach you to give CPR to adults, children, and infants depending on the level you choose, which suits most workplaces and general knowledge. HCP, now called Basic Life Support, is built for healthcare professionals. This four-hour course covers high-performance CPR, trauma, opioid overdose response, and more for fast-paced settings such as hospitals, and the certificate is valid one year. For a deeper breakdown, see our BLS certification questions guide.

No. You do not need two separate courses. Two of our courses include both CPR/AED and First Aid training in one: Basic/Emergency First Aid & CPR/AED Level C and Intermediate/Standard First Aid & CPR/AED Level C. After completing either one, you receive a single certificate confirming both First Aid and CPR/AED, valid for three years.

We accept several payment methods when you register with Coast2Coast: Visa, Visa Debit, MasterCard, and E-Transfer. If none of these work for you, please contact our office and we will arrange for special circumstances.

After registering for an Online Blended or Online Only First Aid & CPR course, you will receive an email within 24 hours from the Canadian Red Cross. If it does not arrive, contact us by phone or email. Once you receive it, you will set up your account on MyRedCross, where you can access your training. If you have trouble completing your profile or starting the online session, see our how-to video guide.

If you registered for an Online Blended course, you must complete the online portion before your in-class date (the date you registered for). If you do not finish it in time, you may be asked to reschedule. If you have trouble accessing the online portion, please contact our office by phone or email.

After registering, you will receive a confirmation email with a link to the e-book. You can download it to a computer, phone, or tablet and refer back to it any time. If you registered for an Online Blended course, the e-book is also available in your MyRedCross account.

After completing your course, you receive a temporary certificate valid for 30 days. Official Canadian Red Cross certificates are processed and emailed 5 to 10 business days after course completion. If yours has not arrived within 10 business days, please contact our office by phone or email.

All Coast2Coast courses, including CPR/AED, First Aid, Marine Basic First Aid, Basic Life Support, Professional Responder programs, and Youth programs, follow Canadian Red Cross guidelines. On successful completion you receive a Canadian Red Cross certificate valid for three years (Basic Life Support is one year; Youth programs never expire). All courses are accepted in the province of Ontario. For requirements in Alberta and other provinces and territories, check your workplace or government rules.

If your certificate has already expired, you are not eligible for a Recertification course and must enrol in a full training course. You can register in either format to receive an official Canadian Red Cross WSIB approved certificate: Traditional All In-Class, or Online Blended (half online, half in class, so you spend less time in the classroom). For more on timing and renewals, see our full first aid, CPR and BLS questions guide.

Coast2Coast offers an All-Online First Aid and CPR course. On completion you receive a Canadian Red Cross certificate that temporarily meets the regulatory requirement. To receive an official WSIB approved Canadian Red Cross certificate, you must upgrade your All-Online training by attending an in-class session within 90 days of finishing the online course.

Most Canadian Red Cross First Aid and CPR certificates are valid for three years, with Basic Life Support the exception at one year. Some occupations carry specific requirements, so your employer may ask you to renew once a year. Our Ontario and Alberta question guides explain how workplace rules can differ.

No. The discount becomes invalid. Our registration system records who is registered together for the discount, so if the attached participant cancels, the system removes the discount and the original participant pays the standard course fee.

Cancellation policies vary by course type.

First Aid & CPR and Basic Life Support courses: cancel or reschedule more than 48 hours before your course and a $35 plus HST fee applies. Within 48 hours, no refund is available.

Professional Responder courses: cancel or reschedule more than one week before your course and a $150 plus HST fee applies. Within one week, no refund is available.

Private and Group Training courses: contact your private training coordinator to learn the applicable cancellation policy.

For special circumstances, please contact our office by phone or email and a customer service representative will assist you.

Yes, waitlists are available when a course is full. Customers can join the waitlist by contacting our customer service team. Joining a waitlist does not reserve or guarantee a seat, and open spots are filled on a first-come, first-served basis. When a spot becomes available, customers are contacted via phone up to twice a day to be scheduled for that session or offered an upcoming alternative date.

A seat in a public course is officially secured only after full payment is successfully completed. Placing a course in your cart or submitting an incomplete registration does not hold a seat; you must receive an official booking confirmation email.

Students are able to upgrade their course level during class, subject to instructor approval and equipment availability. Payment for the course fee difference can be processed on-site via credit card or e-transfer.

Students can request a location change for their in-class session by calling the customer service team. Changes are subject to seat availability at the requested facility and applicable rescheduling fees.

If Coast2Coast does not currently offer courses in your town (such as Norfolk County, Simcoe, Delhi, or Hanover), we recommend registering at our nearest regional facilities in Brantford, Hamilton, Kitchener-Waterloo, or London. Use our website location finder to sort by distance, or contact us to arrange private, on-site group training at your facility.

There is no strict minimum age requirement, and participants aged 14, 17, and other minors are fully eligible to register and receive certification upon passing. We typically recommend ages 11–13 for Youth Courses and age 13 and up for Core First Aid courses, depending on maturity and physical ability. Per WSIB recommendations, any participant under age 14 should have a parent or guardian present in the course.

Per WSIB recommendations, any participant under the age of 14 should have a parent or guardian present in the course with them. For all minors under 18, a parent or guardian must complete registration and sign the consent waiver. Parents of participants aged 14–17 do not need to stay on-site, but must remain reachable by phone during the course.

To request special accommodations, please contact our customer service team via phone or email. We will coordinate with the Red Cross to provide every support possible. Please notify us at least 1–2 weeks in advance to arrange appropriate accommodations for medical conditions, pregnancy, mobility/physical requirements, or language needs while maintaining certification standards.

Red Cross certification requires participants to fully perform CPR and practical skills to standard. Students must be able to kneel on the floor beside manikins, perform chest compressions, deliver rescue breaths, and position patients in the recovery position. If a participant cannot physically perform these required activities, the instructor cannot issue a certification card; however, participants are welcome to audit the course for knowledge.

All in-person classes are taught in English. Written tests and online blended modules are available in different languages upon request. For groups requiring in-person instruction in French or other languages, private group courses can be arranged with multilingual instructors.

Please bring the following to your course:

• Comfortable clothing for hands-on practical skills
• Note-taking materials (pen and paper)
• Lunch and snacks (a lunch break is provided for 5+ hour courses)
• Previous certificate (mandatory if attending a recertification course)
• Government-issued photo identification
• Course registration confirmation email
• Proof of online blended course completion (must be finished prior to class)
• Refillable water bottle

Parking availability, entrance directions, and accessibility vary across facilities. Each location page on our website indicates whether parking is free or paid, building entrance instructions, and barrier-free access. Specific parking details and facility arrival instructions are also provided in your booking confirmation email.

Please note that previous facilities, such as 1080 Tapscott Road, have been discontinued. Our active Scarborough facility is located on Ellesmere Road. Always check our website’s Scarborough location page and your course confirmation email for current facility addresses and room details.

Emergency Medical Responder (EMR) cohorts require 100% mandatory attendance to meet Canadian Red Cross certification requirements. Complete cohort schedules—including all training dates, daily hours (typically 8:00 AM to 5:00 PM), weekend sessions, and exam dates—are displayed on each cohort listing page prior to registration. Missed sessions require an approved makeup session.

Customers cannot return to a training facility without an appointment, as locations are only open during scheduled classes. Please contact customer service with your course date, facility location, and item description. If the item is located, our team will confirm it is stored securely and schedule an appointment time for you to pick it up. Unclaimed items are held for 30 days.

Interac e-Transfer is available for phone bookings only. Online checkout accepts Visa, Visa Debit, MasterCard and MasterCard Debit. American Express is not accepted. To pay by e-Transfer, book by phone and send your payment to contact@c2cfirstaidaquatics.com, including your full name, the course name and your booking reference in the transfer notes. Your seat is confirmed once the funds are received and our team sends your confirmation email; a seat is not held while a transfer is in progress.

Coast2Coast does not store full credit card information; our staff only has access to the last 4 digits for verification. Because we do not store full payment profiles, you cannot edit saved cards. To use a different payment method, simply enter the new card details at online checkout or provide them over the phone when booking.

If you encounter a ’Duplicate payment gateway’ error:

1. Stop retrying immediately to avoid multiple card pre-authorizations.
2. Check your email for a booking confirmation and review online banking for pending transactions.
3. Note your transaction details (date, time, billing name, course selected).
4. Contact customer support by phone or email so an agent can verify your payment status and secure your registration.

To resolve duplicate charges, customer service verifies transactions by checking your first name, last name, or email address. Once a refund is initiated, it takes 2-3 days for the amount to appear back on the original payment method. Duplicate authorizations are typically voided immediately; please contact customer support with your transaction details to initiate resolution.

There is no direct public accounting email, but all billing and invoice inquiries can be directed to csrm@c2cfirstaidaquatics.com. Please include your full name, invoice or booking reference number, and details of your request. You can expect a response within 1 to 2 business days.

Yes, returning students are eligible for discounts! To receive special promotions not listed on the website (such as returning-student discounts), please contact our customer service team via phone or email before registering, and we will provide your discount code.

The free digital study guide manual is delivered via a download link in your course confirmation email. To apply the S_GUIDE promotion, enter promo code S_GUIDE at online checkout during registration. This promotion applies to new bookings only, cannot be applied retroactively, cannot be combined with other offers, and the e-book link does not expire.

There is no single customer portal. Access is organized by service:

• Course Registration: Manage bookings via the link in your email confirmation.
• Online Training: Access blended modules via the link emailed by the Red Cross.
• My Red Cross (myrc.redcross.ca): Log in using your credentials to view certification records and download certificates.
• Coast2Coast Student Companion App: Access study tools using your registered student credentials.

If your Red Cross LMS profile still shows ’In Progress’ after completing in-class training, please allow 1 to 3 business days for your instructor to submit and process the official course roster. Also, confirm that all online blended modules are 100% completed. If you need your certification urgently for employment or school deadlines, contact customer support at contact@c2cfirstaidaquatics.com to request expedited verification.

If your browser detects the wrong location:

1. Manually select your city: Use the city filter dropdown at the top of the schedule.
2. Use direct facility pages: Navigate directly to your desired location (e.g., Newmarket, Mississauga) via the Locations menu.
3. Disable auto-location: Click the lock icon in your browser address bar and block or reset location permissions.

Customers cannot directly view, retrieve, or export previous AI chat or call transcripts. All chat logs and call recordings are retained securely for training purposes only. Conversations are kept for up to 90 days. For transcript information or privacy requests, please contact our customer service team.

We respond to contact-form inquiries via email, typically within 24 hours. Our support team may call you if urgent clarification is required, but we do not send responses via text message.

For corporate and private group training inquiries, contact sales@c2cfirstaidaquatics.com. Our team typically provides quotes within 24 to 48 hours and assigns a dedicated sales executive to manage your account. If you need a previous quote resent or updated, simply email sales@c2cfirstaidaquatics.com or your assigned sales representative with your company name.

To subscribe to our newsletter for exclusive discounts, course announcements, and first aid tips, scroll to the footer of any website page and enter your name and email in the newsletter signup box. You will receive an immediate on-screen confirmation and a welcome email containing current discount codes (no additional email verification click required).

Coast2Coast does not offer a standalone program titled ’CYSW’ (Child and Youth Care Worker). However, college CYSW diploma programs and youth care employers in Ontario routinely require Standard First Aid with CPR Level C. You can fulfill this prerequisite by enrolling in our WSIB-approved Standard First Aid & CPR-C blended course.