Privacy Policy

📋 Information We Collect

The personal information we collect depends on how you interact with us. It may include:

• Contact details — name, email address, phone number, and mailing or billing address.
• Registration details — the course you register for, participant names, and information needed to issue your certificate.
• Payment information — the details required to process your payment when you register for a course or order products.
• Demographic information — such as postal code or age, where it is needed for a course or account.
• Content you provide — messages, inquiries, survey responses, or information you enter into our forms.
• Technical information — IP address, browser type, device, and how you use our website (see Cookies & Analytics).

✍️ How We Collect It

We collect personal information directly from you, and automatically as you use our website. This happens when you:

• Register for a course or a private or group training session.
• Place an order through our online safety shop.
• Create an account or fill out a form on our website.
• Contact us by phone, email, or in person.
• Take part in a survey, contest, or promotion.
• Browse our website, through cookies and similar tools.

🎯 Why We Collect It & How We Use It

We use your personal information to:

• Register you for training and deliver your course.
• Issue and verify your certificate.
• Process your orders and payments.
• Respond to your questions, requests, and feedback.
• Send service messages, such as booking confirmations, certificate reminders, and important notices.
• Send you news, offers, and updates, where you have chosen to receive them.
• Understand and improve our website, courses, and services.

You can opt out of our marketing messages at any time by using the unsubscribe link or contacting us.

🍪 Cookies & Analytics

Our website uses cookies, which are small text files stored on your device. They help our site work properly, remember your preferences, and let us understand how the site is used so we can improve it.

We use analytics tools, such as Google Analytics, to collect information like pages visited, time on site, and general location. This information is used in aggregate and does not, on its own, identify you.

You can restrict or block cookies through your browser settings. Please note that turning cookies off may affect how parts of our website work.

🔗 How We Share & Disclose Information

We do not sell or rent your personal information. We share it only when needed to provide our services, or when required by law:

• Service providers — trusted partners who help us operate, such as payment processors, IT and website hosting providers, and email delivery services. They may use your information only to perform services for us.
• Training partners — where a course is delivered or certified through a partner, we share the information needed to register you and issue your certificate.
• Legal requirements — where we are required or permitted by law, for example to comply with a legal obligation, court order, or lawful request, or to protect our rights and the safety of others.

🔒 How We Protect Your Information

We use reasonable physical, technical, and organizational safeguards to protect your personal information against loss, theft, and unauthorized access, use, or disclosure. We review our practices to keep them appropriate to the sensitivity of the information.

No method of transmitting or storing information is completely secure. While we work to protect your information, we cannot guarantee absolute security for information sent over the internet or by email.

🗄️ How Long We Keep It

We keep personal information only for as long as it is needed for the purposes described in this policy, including issuing and verifying certificates, meeting our operational needs, and complying with legal, tax, and regulatory requirements. When information is no longer needed, we take steps to securely delete or de-identify it.

✅ Your Rights & Choices

Subject to certain legal limits, you may:

• Access the personal information we hold about you.
• Correct or update information that is inaccurate or out of date.
• Request deletion of your information where appropriate.
• Withdraw consent or unsubscribe from marketing communications at any time.

To make a request, contact us using the details below. We may need to verify your identity before acting on your request.

👪 Youth & Children

Some of our courses are designed for younger participants. Where a participant is a minor, we ask that a parent or guardian complete the registration and provide any required personal information on the child's behalf. We collect only the information needed to deliver the course and issue certification.

🌐 Links to Other Websites

Our website may contain links to other sites for your convenience. We do not control those sites and are not responsible for their content or privacy practices. Once you leave our website, we encourage you to read the privacy policy of any site you visit.

📝 Consent

By providing us with your personal information and using our website and services, you consent to the collection, use, and disclosure of that information as described in this policy. Where required by law, we will seek your additional consent. You may withdraw your consent at any time, subject to legal or contractual limits, though this may affect our ability to provide certain services.

🔄 Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "last updated" date at the top of this page. We encourage you to review this policy periodically so you stay informed about how we handle your personal information.

📩 Contact Us

If you have questions about this Privacy Policy, or wish to access, correct, or delete your personal information, please contact us:

• Email: contact@c2cfirstaidaquatics.com
• Phone: 1-866-291-9121

Making a Complaint

Please contact us first so we can address your concern. If you are not satisfied with our response, you have the right to contact the Office of the Privacy Commissioner of Canada.

See also our Terms & Conditions and Policies.