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Frequently
Asked
Questions

If you have any questions regarding a First Aid & CPR/AED training course at Coast2Coast, please find the answers to some of our most frequently asked questions below. If your question is not listed, please fill out the form or contact us via email or phone.

Email: [email protected]

Toll-Free: 866-291-9121

Check Out Our Frequently Asked Questions

Course Information

Our course schedule and prices are different based on the course location. Check out our location page to choose a training facility near you. Once your location is chosen, pick the course type you wish to register for.

You will then be prompted to choose a course level in a dropdown menu. The price will be listed next to each course level.

After you choose a course level and continue to the next page, you will see all available course dates for that training in that specific location.

All of our First Aid and CPR/AED training courses are offered in two formats:

  • Traditional All In-Class – This training will be held strictly in-class with a Canadian Red Cross instructor. Students will learn theory and practice hands-on skills.
  • Online Blended – This training is divided into an online and in-class portion. The online session will contain the theory and knowledge portion of the course, requiring participants to complete quizzes, games and more. This session must be completed prior to the participant’s in-class date (the date they are registered for). Once students complete the online session, they will attend an in-class portion and practice hands-on skills with one of our highly trained Canadian Red Cross instructors.

CPR and HCP are not the same course, although they do contain some similar elements. CPR/AED courses are available to the general public as they are not high-intensity trainings. This training provides students with the knowledge they need to provide CPR to adults, children and infants depending on the course level they have chosen. Ideal for most workplaces or for general knowledge. HCP, now known as Basic Life Support, is a course designed for healthcare professionals. This four hour course covers high-intensity CPR, trauma, opioid overdose and more for those who work in fast-paced environments such as a hospital. This is an advanced training course that provides participants with a certificate valid for one year.

No, you do not need to register for two separate courses. We offer two courses that include both CPR/AED and First Aid training in one:

  • Emergency First Aid & CPR/AED Level C
  • Standard First Aid & CPR/AED Level C
    After completing either of these trainings, you will receive one certificate that states you have completed both First Aid and CPR/AED which is valid for three years.

We offer many methods of payment when registering for a course with us at Coast2Coast such as:

  • Visa
  • Visa Debit
  • MasterCard
  • E-Transfer
    If the above methods of payment do not work for you, please contact our office to arrange for special circumstances.

After Registering for a Course

After registering for an Online Blended or Online Only First Aid & CPR course, you will receive an email within 24 hours from the Canadian Red Cross. If you do not receive this email, please contact us via phone or email.

Once you receive this email, you will be prompted to complete your account on MyRedCross. From there, you may access your training. If you have difficulty completing your profile or starting the online training, check out our How-To video guide.

If you have registered for an Online Blended training course, you must complete the online portion prior to your in-class date (the date you registered for). If you fail to complete the online portion before your in-class date, you may be asked to reschedule your training. If you have trouble accessing your online portion, please contact our office via phone or email.

After registering for a training course, you will receive a confirmation email with a link to the e-book. You may download this e-book to a computer, phone or tablet and refer back to it at any point. If you registered for an Online Blended course, you will have access to the e-book on your MyRedCross account as well.

After completing your training course, you will receive a temporary certificate which is valid for 30 days. Official certificates from the Canadian Red Cross are processed and sent via email 5-10 business days after course completion. If you do not receive your certificate within 10 business days, please contact our office through phone or email.

All Coast2Coast training courses such as CPR/AED, First Aid, Marine Basic First Aid, Basic Life Support, Professional Responder programs, Youth programs and more follow Canadian Red Cross guidelines. Upon successful completion of the training course, students will receive a Canadian Red Cross certificate valid for three years (Basic Life Support – one year validity, Youth programs – never expire). All courses are accepted in the provice of Ontario. For other provinces/territories, please check your workplace or government requirements.

General Course Policies

If your certificate has already expired, you are not eligible for a Recertification course. You are required to enroll in a full training course.

Students may register for one of the following
training formats to receive an official Canadian Red Cross WSIB approved certificate:

  • Traditional All In-Class
  • Online Blended (Half online, half in-class. Spend less time in the classroom)

Coast2Coast does offer an All-Online course for First Aid and CPR training. Upon completion of the All-Online course, you will receive a Canadian Red Cross certificate that temporarily meets the regulatory requirement. If you wish to receive an official, WSIB approved Canadian Red Cross certificate, you must upgrade your All-Online training and attend an in-class training session within 90 days of completing your online course.

Most Canadian Red Cross First Aid and CPR certificates are valid for three years besides Basic Life Support (valid for one year). Due to specific requirements for certain occupations, you may be asked to renew your certificate once a year.

Course Registration / Cancellations Policies

No, the discount will be invalid. Our registration system shows who is registered together for the discount, so if the participant attached cancels, our system will nullify the discount, and the original participant will have to pay the original course fee.

Depending on your training course, the cancellation policy may vary.

First Aid & CPR + Basic Life Support Courses:

  • If you wish to cancel/reschedule your training prior to 48 hours of your course, a $35+HST fee will be applied to your registration
    Within 48 hours of your course, you are not eligible for any refunds
    Professional Responder Courses:

If you wish to cancel/reschedule your training prior to one week of your course, a $150+HST fee will be applied to your registration
Within one week of your course, you are not eligible for any refunds
Private/Group Training Courses:

Please contact your private training coordinator to learn more about cancellation policies

For special circumstances, please contact our office via phone or email and one of our customer service representatives will assist you.

Testimonial

Eva A
Very convenient location and great instruction!!!
Melissyv i Reid-lofters
Shaolei C
Had such an amazing time with the Instructor Ali, he was patient and helpful while engaging with students in the classroom.
Ketura Saunders
Definitely the best place to get your CPR certification!! Thank you so much 🙂
Response from the owner:We would like to thank you on behalf of our team for trusting us with your training needs. We’re happy to see that you enjoyed your recent CPR training course with us. Emergencies can happen at any time and we’re glad you took the steps to become more prepared. We hope you learned a lot and left feeling confident in your life-saving skills. See you soon for recertification! Stay safe.
Emad Girgis
It was an amazing day to meet different people, good studies, and good experiences. I feel inspired and interested for what we learned today, to keep ourselves safe and others. The funny thing is that I forgot my reading glasses and I’m surprised that in the end of the day there was an exam, I’m lucky and thankful for Ms Walaa. She gave me her reading glasses to continue my exam, she was really helpful and kind. Thanks again and best of luck for everyone!
Emad Ibrahim
Azila Arsheden
I had a great experience with Coast 2 Coast. The instructors were extremely patient, knowledgeable, and responsible. What could have been a very long day felt much shorter thanks to their engaging and well-structured teaching style. The material was explained clearly, the class atmosphere was supportive, and the majority of the class passed the final exam. I’m truly grateful and would highly recommend Coast 2 Coast to anyone looking for quality training.
Selina Rawe
Shar is a great instructor. She competently presented the course material and mixed it up with practicals. It was a great way to build up understanding of the material. I highly recommend her!
Alex correia
Great class today with Ash! She was great! I feel confident to take what I learned today and apply it in real world situations!
Yiming Sun
M M
Pationate, clear , descriptive. Professional, dedicated.

Much appreciated
Ravinder Kaur
Great learning with instructor Tatiana Briceno
Liza Balleras
Andrea (facilitator) is well prepared and well organized. I like the way how she managed to present. Engaging most of the time to students is well managed, asking question to students after each task or information about the first aid is absolutely great way to make sure everyone understood the scenario or topic. Thank you!
Response from the owner:Hi Liza! We strive to offer the best training experience possible, and that is why your review is very important to us! We’re so glad we were able to train you, someone who could potentially save a life in the future. Thanks for choosing Coast2Coast to learn life-saving skills. We hope to see you at our Hamilton first aid training facility soon for recertification. Stay safe!
Sato Santokhi
Response from the owner:Hi Sato! We strive to offer the best training experience possible, and that is why your review is very important to us! We’re so glad we were able to train you, someone who could potentially save a life in the future. Thanks for choosing Coast2Coast to learn life-saving skills. We hope to see you at our East York first aid training facility soon for recertification. Stay safe!
Rouham Ganji
Response from the owner:Hi Rouham! We strive to offer the best training experience possible, and that is why your review is very important to us! We’re so glad we were able to train you, someone who could potentially save a life in the future. Thanks for choosing Coast2Coast to learn life-saving skills. We hope to see you at our Brampton first aid training facility soon for recertification. Stay safe!
Celeste Glennon
Thorough, well taught. Maria was super nice!
Response from the owner:Hi Celeste! We strive to offer the best training experience possible, and that is why your review is very important to us! We’re so glad we were able to train you, someone who could potentially save a life in the future. Thanks for choosing Coast2Coast to learn life-saving skills. We hope to see you at our Ottawa first aid training facility soon for recertification. Stay safe!
Leah Legault
Response from the owner:Hi Leah! Your review is greatly appreciated. We’re glad you took action and completed a safety course! You never know when an emergency will occur, whether that’s at home, at work or while you’re out shopping. Thank you for choosing Coast2Coast! We certainly hope to see you at our Ottawa first aid training facility again in the near future for recertification. Stay safe!
RASAQ BISOYE
I recently had the opportunity to train with Coast2Coast, and I was thoroughly impressed with the experience! The trainer Dimitrih Lafleur was an absolute gem - a pleasant and well-thought-out gentleman with a warm and engaging presence. His gentle yet confident approach made me feel at ease, even when tackling challenging topics as a first timer.

What really stood out was his ability to break down complex concepts into easily digestible bits, making it easy for me to grasp and apply the material. I was amazed at how much I learned, and I'm thrilled to say that I got the best out of the training!

Even though I had no prior knowledge in some areas, he was able to present the material in a way that was fresh and engaging, and I appreciated his patience and willingness to answer all my questions. His bit of puffy and gesture attitude really helped to keep me engaged and motivated throughout the training. Smiling in delight, he asked while I was demonstrating CPR, if I needed coffee or a donut, trying to gauge if I would be distracted. I fell for it deliberately to get my anxiety out

Overall, I highly recommend Coast2Coast and their trainer to anyone looking for a supportive and effective first aid/CPR learning experience. Thank you for a fantastic training experience.
Response from the owner:Hi Rasaq! Your review and recommendation are greatly appreciated. It's great to hear how positive of an experience you had with Dimitrih as your instructor! First aid and CPR skills are so important to learn and we’re glad you took action and completed a safety course! You never know when an emergency will occur, whether that’s at home, at work or while you’re out shopping. Thank you for choosing Coast2Coast! We certainly hope to see you at our Brampton first aid training facility again in the near future for recertification. Stay safe!
Salma E.
Dr. Adel is an incredible instructor! He's very engaging and explains the content in a very digestible manner. His delivery made the test very easy to pass. He's also genuinely rooting for you, which was conducive to the learning environment!!
Response from the owner:Hi Salma! We strive to offer the best training experience possible, and that is why your review is very important to us! We’re so glad we were able to train you, someone who could potentially save a life in the future. Thanks for choosing Coast2Coast to learn life-saving skills. We hope to see you at our Mississauga first aid training facility soon for recertification. Stay safe!
Olayinka Abidoye
Maria was professional, engaging, and knowledgeable. She delivered the Standard First Aid & CPR/AED Level C in a clear and easy-to-follow way. She encouraged questions and took the time to explain everything thoroughly. Overall, it was a valuable and positive learning experience.
Response from the owner:Hi Olayinka! We strive to offer the best training experience possible, and that is why your review is very important to us! We’re so glad we were able to train you in Standard First Aid and CPR/AED Level C, someone who could potentially save a life in the future. Thanks for choosing Coast2Coast to learn life-saving skills. We hope to see you at our Ottawa first aid training facility soon for recertification. Stay safe!
Elaheh Foroutan
She is good
Response from the owner:Hi Elaheh! We strive to offer the best training experience possible, and that is why your review is very important to us! We’re so glad we were able to train you, someone who could potentially save a life in the future. Thanks for choosing Coast2Coast to learn life-saving skills. We hope to see you at our Calgary first aid training facility soon for recertification. Stay safe!
Toyemi Aanu
Ahmed is a very good tutor, the class is fun and explanatory. 👍♥️
Response from the owner:Hi Toyemi! We would like to thank you on behalf of our team for trusting us with your training needs. We’re happy to see that you enjoyed your recent training course with us. Emergencies can happen at any time and we’re glad you took the steps to become more prepared. We hope you learned a lot and left feeling confident in your life-saving skills. See you at our Oakville first aid training facility soon for recertification! Stay safe.
rebecca lamptey
Ahmed
My Ahmed is a very good instructor 🙏❤️❤️
Response from the owner:Rebecca, thanks for leaving your fantastic review! We're very happy that you had an enjoyable course at our Oakville first aid training facility. Anyone can be a hero and now you're ready to save a life since you have completed a safety training course with us! Hope to see you again for recertification. Stay safe!
Rajan Kumar
The instructor Ahmed was really knowledgeable and fun to learn with.

Good course for an individual for work environment or home.
Response from the owner:Hi Rajan! Thank you so much for your lovely review. We're absolutely thrilled that you had such a great training course with Ahmed as your instructor. We aim to provide the best learning experience possible and hope you left feeling confident in your life-saving skills! If you have any questions regarding the course, please do not hesitate to contact us! Hope to see you at our Oakville CPR training facility soon for your next course. Stay safe!
bill rae
Instructor Ahmed was great, very informative.
Response from the owner:Hi Bill! We would like to thank you on behalf of our team for trusting us with your training needs. We’re happy to see that you enjoyed your recent course at our Oakville first aid training facility. Emergencies can happen at any time and we’re glad you took the steps to become more prepared. We hope you learned a lot and left feeling confident in your life-saving skills. See you soon for recertification! Stay safe.
Helen’s Hour
Response from the owner:Hi Helen! We would like to thank you on behalf of our team for trusting us with your training needs. We’re happy to see that you enjoyed your recent training course with us. Emergencies can happen at any time and we’re glad you took the steps to become more prepared. We hope you learned a lot and left feeling confident in your life-saving skills. See you at our Nepean first aid training facility soon for recertification! Stay safe.
Sato Santokhi
Response from the owner:Sato, thanks for leaving your fantastic review! We're very happy that you had an enjoyable course at our North York first aid training facility. Anyone can be a hero and now you're ready to save a life since you have completed a safety training course with us! Hope to see you again for recertification. Stay safe!
M B
Tatiana was great, very clear and thorough with her explanations.
Response from the owner:MB, thanks for leaving your fantastic review! We're very happy that you had an enjoyable course at our London CPR training facility. Anyone can be a hero and now you're ready to save a life since you have completed a safety training course with us! Hope to see you again for recertification. Stay safe!
Jessica Kinsley
Amazing instructor, very thorough and keeps things interesting!:) thank you very much!
Response from the owner:Jessica, thanks for leaving your fantastic review! We're very happy that you had an enjoyable course at our Newmarket CPR training facility. Anyone can be a hero and now you're ready to save a life since you have completed a safety training course with us! Hope to see you again for recertification. Stay safe!
Trevor Ballantyne
Very detailed. Could easily picture the explanations. Great attitude. Good sense of humour.
Response from the owner:Hi Trevor! Your review is greatly appreciated. We’re glad you took action and completed a safety course! You never know when an emergency will occur, whether that’s at home, at work or while you’re out shopping. Thank you for choosing Coast2Coast! We certainly hope to see you at our Newmarket first aid training facility again in the near future for recertification. Stay safe!
Zud
Great experience doing first aid and cpr after being away from it for about 10 years. Kia is an amazing instructor who made the class enlightening fun and able to absorbed all material learn
Response from the owner:Hi Zud! We strive to offer the best training experience possible, and that is why your review is very important to us! We’re so glad we were able to train you, someone who could potentially save a life in the future. Thanks for choosing Coast2Coast to learn life-saving skills. We hope to see you at our Newmarket first aid and CPR training facility soon for recertification. Stay safe!
Shree Arvind
Joyal explained everything and made it simple.
Response from the owner:Hi Shree! We strive to offer the best training experience possible, and that is why your review is very important to us! We’re so glad we were able to train you, someone who could potentially save a life in the future. Thanks for choosing Coast2Coast to learn life-saving skills. We hope to see you at our Kitchener first aid training facility soon for recertification. Stay safe!
Rimjhim Mukherjee
Saika is an excellent instructor. She takes the time to explain in details and solve any queries. I learnt the correct way to give CPR and handle the AED. I also learnt a lot about handling different emergencies.
Response from the owner:Hi Rimjhim! We strive to offer the best training experience possible, and that is why your review is very important to us! We’re so glad we were able to train you, someone who could potentially save a life in the future. Thanks for choosing Coast2Coast to learn life-saving skills. We hope to see you at our Calgary CPR training facility soon for recertification. Stay safe!
Brady Korf
With our instructor Saika. We learned first aid and CPR level C. Very detailed but also kept it engaging. Favourite lesson was learning slings
Response from the owner:Hi Brady! Thank you so much for your lovely review. We're absolutely thrilled that you had such a great training course with Saika as your instructor. We aim to provide the best learning experience possible and hope you left feeling confident in your life-saving skills! If you have any questions regarding the course, please do not hesitate to contact us! Hope to see you at our Calgary first aid and CPR training facility soon for your next course. Stay safe!
Lucas Frolov
Saika did very good teaching and was very hands on. Was very funny.
Response from the owner:Lucas, thanks for leaving your fantastic review! We're very happy that you had an enjoyable course at our Calgary first aid training facility. Anyone can be a hero and now you're ready to save a life since you have completed a safety training course with us! Hope to see you again for recertification. Stay safe!
Микола Черниго КН-21-1
Saika is an outstanding instructor with a deep mastery of her subject. Her First Aid lessons were clear, engaging, and incredibly informative. She has a unique talent for creating a positive, enjoyable atmosphere while still making sure every student fully understands the material. I truly appreciate her teaching approach — she makes learning both effective and memorable.
Response from the owner:We would like to thank you on behalf of our team for trusting us with your training needs. We’re happy to see that you enjoyed your recent course at our Calgary first aid training facility. Emergencies can happen at any time and we’re glad you took the steps to become more prepared. We're so happy that you learned a lot and hope you left feeling confident in your life-saving skills. See you soon for recertification! Stay safe.
rajput mahesh mahesh. c
It was very good class by Ahmed Elsaid.
It was very beneficial for my career.
Response from the owner:Rajput, thanks for leaving your fantastic review! We're very happy that you had an enjoyable course at our Hamilton first aid training facility. Anyone can be a hero and now you're ready to save a life since you have completed a safety training course with us! Hope to see you again for recertification. Stay safe!
Jass Mangat
Response from the owner:Thanks for your amazing review, Jass! We hope you had a great training experience. If you have any questions about the information that you learned, please do not hesitate to reach out! Our team would be happy to clarify any skills you’ve learned. See you at our Hamilton CPR training facility soon for recertification! Stay safe.
vanshika sood
Ahmed was our instructor for this course it was fun informative and we easily learned everything
Response from the owner:Hi Vanshika! We would like to thank you on behalf of our team for trusting us with your training needs. We’re happy to see that you enjoyed your recent course at our Hamilton first aid training facility. Emergencies can happen at any time and we’re glad you took the steps to become more prepared. We hope you learned a lot and left feeling confident in your life-saving skills. See you soon for recertification! Stay safe.
Lovepreet kaur Kang
I got a lesson by Ahmed.It was an amazing experience with him for my CPR Certification.
Response from the owner:Hi Lovepreet! Thank you so much for your lovely review. We're absolutely thrilled that you had such a great training course with Ahmed as your instructor. We aim to provide the best learning experience possible and hope you left feeling confident in your life-saving skills! If you have any questions regarding the course, please do not hesitate to contact us! Hope to see you at our Hamilton CPR training facility soon for your next course. Stay safe!
HARMAN brar
Response from the owner:Harman, thanks for leaving your fantastic review! We're very happy that you had an enjoyable course at our Hamilton first aid training facility. Anyone can be a hero and now you're ready to save a life since you have completed a safety training course with us! Hope to see you again for recertification. Stay safe!
Kirandeep Kaur Brar
Response from the owner:Hi Kirandeep! Your review is greatly appreciated. We’re glad you took action and completed a safety course at our Hamilton CPR training facility! You never know when an emergency will occur, whether that’s at home, at work or while you’re out shopping. Thank you for choosing Coast2Coast! We certainly hope to see you again in the near future for recertification. Stay safe!
Rishi Doshi
Had Ahmed Elsaid as an instructor.
He made learning new life skills with lots of fun and interaction.
Response from the owner:Hi Rishi! We strive to offer the best training experience possible, and that is why your review is very important to us! We’re so glad we were able to train you, someone who could potentially save a life in the future. Thanks for choosing Coast2Coast to learn life-saving skills. We hope to see you at our Hamilton first aid training facility soon for recertification. Stay safe!
Ligaya Balayo
I learned a lot in this course… our instructor is good. Thanks you.
Response from the owner:Hi Ligaya! We strive to offer the best training experience possible, and that is why your review is very important to us! We’re so glad we were able to train you, someone who could potentially save a life in the future. Thanks for choosing Coast2Coast to learn life-saving skills. We hope to see you at our Brampton first aid training facility soon for recertification. Stay safe!
raafia hussain
Response from the owner:Hi Raafia! We would like to thank you on behalf of our team for trusting us with your training needs. We’re happy to see that you enjoyed your recent course at our Brampton first aid training facility. Emergencies can happen at any time and we’re glad you took the steps to become more prepared. We hope you learned a lot and left feeling confident in your life-saving skills. See you soon for recertification! Stay safe.
מורן כהן
-I really enjoyed learning with Kia. The sessions were engaging, pleasant, and very insightful.
Response from the owner:Your review is greatly appreciated. We’re glad you took action and completed a safety course! You never know when an emergency will occur, whether that’s at home, at work or while you’re out shopping. Thank you for choosing Coast2Coast! We certainly hope to see you at our Richmond Hill CPR training facility again in the near future for recertification. Stay safe!
אושר קריספיל-דהן
I recently attended a course taught by Kia, and I can confidently say he is exceptional at what he does. He presents complex material in a clear, engaging, and dynamic way that makes learning genuinely enjoyable. I learned so much, and the day went by effortlessly thanks to him. He’s professional, sharp, patient, and truly outstanding. Highly recommended
Response from the owner:We would like to thank you on behalf of our team for trusting us with your training needs. We’re happy to see that you enjoyed your recent course at our Richmond Hill first aid training facility. Emergencies can happen at any time and we’re glad you took the steps to become more prepared. We hope you learned a lot and left feeling confident in your life-saving skills. See you soon for recertification! Stay safe.
Stephanie Charles
I had a very positive experience with Maria, who served as my trainer. She demonstrated excellent knowledge, professionalism, and clarity throughout the course. Her guidance greatly enhanced my learning experience.
Response from the owner:Hi Stephanie! We would like to thank you on behalf of our team for trusting us with your training needs. We’re happy to see that you enjoyed your recent course at our Ottawa first aid training facility. Emergencies can happen at any time and we’re glad you took the steps to become more prepared. We hope you learned a lot and left feeling confident in your life-saving skills. See you soon for recertification! Stay safe.
Sterling Wilcox
Very friendly and helpful.My experience with this place was excellent in learning about first aid.
Response from the owner:Hi Sterling! We would like to thank you on behalf of our team for trusting us with your training needs. We’re happy to see that you enjoyed your recent course at our Scarborough first aid training facility. Emergencies can happen at any time and we’re glad you took the steps to become more prepared. We hope you learned a lot and left feeling confident in your life-saving skills. See you soon for recertification! Stay safe.
Seare Alemu
Response from the owner:Hi Seare! We would like to thank you on behalf of our team for trusting us with your training needs. We’re happy to see that you enjoyed your recent course at our Toronto first aid training facility. Emergencies can happen at any time and we’re glad you took the steps to become more prepared. We hope you learned a lot and left feeling confident in your life-saving skills. See you soon for recertification! Stay safe.
Asya Pryce
Response from the owner:Hi Asya! Your review is greatly appreciated. We’re glad you took action and completed a safety course! You never know when an emergency will occur, whether that’s at home, at work or while you’re out shopping. Thank you for choosing Coast2Coast! We certainly hope to see you at our Scarborough first aid training facility again in the near future for recertification. Stay safe!

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