First aid and CPR/AED
CPR C covers adults, children and infants. CPR A covers adults only.
Canadian Red Cross Records · PDF Certificates
Replace Your Lost First Aid Certificate
Sometimes we misplace important documents, or forget the login to an account we set up once and never used again. It happens to everyone. So what do you do when the Canadian Red Cross first aid certificate your employer just asked for is nowhere to be found? Your record still exists. Here is how to get a copy of it back.
4.9
Sample certificate
John Doe
Is Certified in Standard First Aid & CPR/AED Level C (Blended)
- Certificate Numberxxxxxxxxxx
- Expiry Date2023-09-21
- Issue Date2020-09-21
- Issue InON
To validate a certificate, go to myrc.redcross.ca & click on validate certificate. Complete both fields & click on validate. The search result will either verify the certificate or indicate an issue.
Coast2Coast First Aid & Aquatics Inc.
https://WWW.c2cfirstaidaquatics.com/
Getting a Copy
How Can I Retrieve a Lost Certificate?
Contact the Canadian Red Cross directly — they hold the certificate record, and they are the only ones who can reissue it. Have these four details ready before you call or write, because the search runs on them and the request moves faster when the agent does not have to ask twice.
Have these four details ready
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Full name
The name you registered under. If you have changed it since the course, give both.
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Email address
The one attached to your Red Cross account, which is usually the address the original certificate landed in.
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Date of your training
The day you sat the course. A month and a year is enough to narrow the search if the exact date has gone.
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Course level
Intermediate/Standard First Aid, Basic/Emergency First Aid, CPR/AED Level A or C, or whichever program you took.
Coast2Coast cannot pull a certificate from the Red Cross system on your behalf. We deliver the training and submit your result; the Canadian Red Cross issues and stores the certificate. Our own record of your booking is not the certificate, and it is not what an employer will accept. Our blog post on what to do if you lost your CPR and first aid certification cards walks through the same steps.
Other Awarding Bodies
Can You Help if My Certificate Is Not From the Canadian Red Cross?
No — we can only help with Canadian Red Cross certificates. Every awarding body keeps its own records, and none of them share a database. If you trained with somebody else, that organization is the one holding your file.
Back to the Red Cross Steps- If you did not take your first aid and CPR/AED training with Coast2Coast, contact the organization you earned the certificate from
- Ask for the awarding body, not just the training company — the record sits with whoever certified you
- Check the wording on any old email confirmation; the provider name is usually in the subject line
- If you know the course was a Canadian Red Cross one, call them directly and they can tell you which training partner delivered it
- A Red Cross certificate carries the partner's name on the face of it, the way the sample at the top of this page carries ours
- Once you know the provider, you know whose records to search
Coast2Coast Training
Coast2Coast First Aid & CPR/AED Training
Earning a Canadian Red Cross certificate at Coast2Coast means attending a full course, demonstrating the hands-on skills in front of an instructor, and passing a multiple choice exam. There is no paperwork route to a certificate, which is exactly why a replacement copy is worth chasing rather than starting over.
Healthcare and specialist courses
For licensed healthcare workers, and for crew working to the Transport Canada standard.
Professional responder programs
Emergency Medical Responder is the highest pre-hospital level below paramedic.
Who teaches your course
Every class is taught by a Canadian Red Cross instructor. First responders, nurses and other medical professionals teach our courses, and students practise on manikins and an automated external defibrillator trainer rather than watching somebody else do it. The written exam needs 75%, and once you pass, your digital certificate is issued within 48 hours.
- 99.9%Student success rate
- 100+Courses every week
- 90 daysFree skills practice retake, first aid and CPR
An expired certificate does not satisfy an employer, even if you have the PDF. Canadian Red Cross first aid and CPR/AED certificates run three years; a Canadian Red Cross Basic Life Support certificate runs one year and renews annually. If the expiry date on your copy has passed, book a recertification course rather than a replacement.
Self Service
Can I Download a Copy of My Certificate?
Yes — students can download a PDF of their certificates from their Canadian Red Cross account. Sign in at myrc.redcross.ca with the email you used to register, open your training history, and the certificate downloads from there.
This feature goes under maintenance from time to time and may not always work. When it does not, contact the Canadian Red Cross directly.
Awards & Recognition
Recognised as a Top 3 Canadian Red Cross Training Partner for 2023, 2024, 2025 consecutively.
2025 · National First Aid & CPR Provider
2025 · National Professional Responder Provider
2025 · Top 3 National Training Provider
2025 · Top 3 Provincial Training Provider
2024 · National First Aid & CPR Provider
2024 · National Professional Responder Provider
2024 · Top 3 National Training Provider
2024 · Top 3 Provincial Training Provider
2023 · National First Aid & CPR Provider
2023 · National Professional Responder Provider
2023 · Top 3 National Training Provider
2023 · Top 3 Provincial Training Provider
Paper vs PDF
Why Does the Canadian Red Cross Not Provide Physical Certificates?
The Canadian Red Cross moved from printed certificates to PDF downloads in 2018. Students who finish a first aid and CPR/AED course are no longer issued a physical card. Everything lives in your Red Cross account instead.
That change is the reason a lost certificate is rarely lost for good. A printed card that went through the wash was gone; a PDF sitting in an account can be downloaded again on any afternoon you need it, printed at home, and printed again next year. If you do not have a computer or a printer, ask the Canadian Red Cross to mail a copy to you.
- 2018Paper certificates ended
- 3 yearsFirst aid certificate term
- 48 hoursNew certificate issued
- 75%Written exam pass mark
Testimonials
Hear From Our Students
Coast2Coast runs community-focused programs that leave people able to act. Explore our Canadian Red Cross courses, or ask us which one fits your situation.
Reviews From Our Students
4.9
Google
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Mubasherah Rahman Coast2Coast Student
★★★★★
I had a wonderful experience with Edward Wong. His teaching methods were awesome and simple.
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Sophia Bychkova Coast2Coast Student
★★★★★
Ms. Saika made class so fun and really allowed us to have so much hands-on experience through scenarios.
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Stella A. Ayisey Coast2Coast Student
★★★★★
She was knowledgeable, patient, professional, and made the training very easy to understand.
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Tayyaba Waseem Coast2Coast Student
★★★★★
Amandeep Kaur explained everything clearly and answered all of our questions with ease.
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Leyla Khamesi Coast2Coast Student
★★★★★
The instructor was professional, caring, and very knowledgeable. Edward made sure we understood the material.
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Danah Aqrawi Coast2Coast Student
★★★★★
He made the environment very welcoming and friendly, repeated the important information lots, and was very funny. Learned a lot and had a great time.
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Aisha Karuna Coast2Coast Student
★★★★★
Selina Rawe did an amazing job. She was very funny and made the class enjoyable while keeping everyone engaged throughout.
Verified Reviews from Our Students
Video Testimonial Compilation
Inside the Classroom
What Earning the Certificate Looks Like
Some of Our Happy Clients
Organizations across Canada send their people to Coast2Coast.
Where We Train
Our First Aid & CPR Training Facilities in Canada
Coast2Coast is a WSIB-approved training provider running first aid, CPR/AED, Basic Life Support, professional responder and youth courses across Canada. Ontario Regulation 1101 is satisfied by Basic/Emergency or Intermediate/Standard First Aid, not by the other programs on that list. If a replacement copy is not what you need — because the date on it has passed — one of these facilities can put you back in a classroom.
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Greater Toronto Area
Ajax, Aurora, Brampton, East York, Etobicoke, Markham, Milton, Mississauga, Newmarket, North York, Oakville, Oshawa, Richmond Hill, Scarborough, Toronto, Vaughan, Whitby
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Western Ontario
Brantford, Burlington, Cambridge, Guelph, Hamilton, Kitchener, London, St Catharines, Waterloo, Windsor
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Eastern Ontario
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Alberta
Common Questions
Lost Certificate Questions, Answered
How can I retrieve a lost first aid certificate?
Contact the Canadian Red Cross directly to request a copy of your certificate. Have four details ready so the agent can find your record on the first search:
- Full name
- Email address
- Date of your training
- Course level
Call 877-356-3226 or write to myrcsupport@redcross.ca. Calling is faster.
Can Coast2Coast send me a copy of my certificate?
Coast2Coast cannot reissue a Canadian Red Cross certificate. We deliver the course and submit your result, and the Canadian Red Cross issues and stores the certificate under your name. Ask us anything about the course you took; ask them for the document.
Can I download a copy of my certificate myself?
Students can download a PDF of their certificates from their Canadian Red Cross account at myrc.redcross.ca. Sign in with the email you registered under and open your training history. The download goes under maintenance from time to time, so if it fails, call the Red Cross instead of trying repeatedly.
Why did I never receive a printed certificate?
The Canadian Red Cross stopped issuing physical certificates in 2018 and replaced them with PDF downloads. Nobody who has finished a first aid and CPR/AED course since then has been given a card. Print your own copy at home whenever you need one.
Can the Canadian Red Cross mail a copy to me?
The Canadian Red Cross will mail a copy to students who cannot download and print one themselves. If you do not have access to a computer or a printer, say so when you call and ask for the certificate to be posted.
What if my certificate is not from the Canadian Red Cross?
Certificates from other awarding bodies have to come from the organization that issued them. Records are not shared between providers, so neither Coast2Coast nor the Canadian Red Cross can look yours up. Go back to whoever trained you.
I cannot remember which company trained me. What now?
If the course was a Canadian Red Cross one, call the Red Cross and they can tell you which training partner delivered it. Every certificate carries the partner's name on its face, the way the sample near the top of this page carries ours. Once you know the provider, you know whose records hold the rest.
How long is a Canadian Red Cross certificate valid?
Canadian Red Cross first aid and CPR/AED certificates are valid for three years from the date you pass. Basic Life Support is the exception: that certificate runs one year and renews annually. Check the expiry date on your copy before you decide whether you need a replacement or a course.
My certificate has expired. Can I still get a copy of it?
An expired certificate can still be downloaded, but it will not satisfy an employer. The record stays in your Red Cross account after the expiry date passes. To hold a current one again, book a recertification course, or the full course if the card lapsed some time ago.
How quickly does a new certificate arrive after a course?
Your digital certificate is issued within 48 hours of passing. It lands in your Canadian Red Cross account, which is the same place a replacement copy comes from later. Keep the login details somewhere you will find them in three years.
What do I have to do to earn a certificate in the first place?
A Canadian Red Cross certificate takes full attendance, a hands-on skills demonstration and 75% on the multiple choice exam. There is no online-only shortcut to one that an employer will accept. See our first aid courses for the dates.
Is Intermediate First Aid the same as Standard First Aid?
Intermediate First Aid and Standard First Aid are two names for one course. The Canadian Red Cross changed the wording, so older certificates read Standard and newer ones read Intermediate. If a job posting asks for Standard First Aid, book Intermediate/Standard First Aid — the majority of workplaces require it.
Your record did not disappear with the paperwork
Call the Canadian Red Cross for a copy of an existing certificate. Call us if the date on it has run out.