I Haven't Received
My Certificate Yet
Complete the form below and our team will track down your Canadian Red Cross certificate and get it to you — fast. Most requests are resolved within 1 business day.
How the Certificate Request Process Works
Three simple steps — most certificates are resolved within 1 business day
Submit Your Request
Fill in the form below with your full name, course date, and the email address you registered with. The more detail you provide, the faster we can locate your record.
We Investigate
Our team cross-references your submission with the Canadian Red Cross certification portal and our internal records. We'll check your email's spam folder status too.
Certificate Resent
Once located, we reissue your digital certificate directly to your inbox. Canadian Red Cross digital certificates are accepted by all employers, WSIB-regulated workplaces, and healthcare institutions.
Certificate Request Form
Didn't receive your Canadian Red Cross first aid, CPR, BLS, or EMR certificate? Fill in the details below and we'll get it sorted.
What You Need to Know About Your Certificate
Everything about how Coast2Coast delivers and reissues Canadian Red Cross certifications
Check Your Spam Folder First
Certificates are sent automatically from the Canadian Red Cross system and sometimes trigger spam filters. Search your inbox for "redcross.ca" or "Canadian Red Cross Certificate".
Standard Delivery: 48 Hours
Digital certificates are typically issued within 48 hours of completing your course. If it's been longer than that, use the form above and we'll look into it immediately.
Accepted Everywhere
Canadian Red Cross digital certificates are accepted by all WSIB-regulated employers, hospitals, healthcare institutions, federal government agencies, and educational institutions across Canada.
Verifiable & Secure
Every certificate issued by Coast2Coast carries a unique verification code. Employers can confirm your certification directly on the Canadian Red Cross portal at any time.
Certificate Validity
Intermediate/Standard First Aid, Basic/Emergency First Aid, and CPR/AED Level C certificates are valid for 3 years. Basic Life Support (BLS) is valid for 1 year. Your certificate shows the exact expiry date.
Print It Yourself — Anytime
Your digital certificate is printer-ready. Download it from your email and print at any time — full-size or wallet-card format. Canadian Red Cross digital certificates are accepted by all employers exactly as printed.
Frequently Asked Questions — Certificates
Common questions about receiving, reissuing, and verifying your first aid certification
Certificates are issued digitally by the Canadian Red Cross system within 48 hours of your course completion. The most common reasons for a delay are: (1) the email landed in your spam or junk folder, (2) the email address on file has a typo, or (3) there was a short processing delay on the Red Cross side. Submit the form above and we'll investigate all three scenarios for you.
Once we locate your record, we action the reissue through the Canadian Red Cross certification portal. Reissued certificates typically arrive within 1–2 business days. If you need it urgently for employment or healthcare onboarding, mention that in your form submission and we'll prioritize it.
No. If you completed a course with Coast2Coast First Aid and your certificate was never received due to a delivery issue or system error, there is no fee to reissue it. If additional charges apply in any specific circumstance, we'll let you know before proceeding.
To locate your record quickly, please have the following ready: your full legal name (as registered), the email address you used at booking, the approximate course date, the course type (Intermediate/Standard First Aid, Basic/Emergency First Aid, CPR, BLS, etc.), and the city / location where you trained. The more detail you provide in the form, the faster we can find your record.
Yes. The Canadian Red Cross maintains a live certification database. Once your course is entered into the system (typically within 24–48 hours of completion), your certification status can be verified directly with the Red Cross. Email us at info@c2cfirstaidaquatics.com and we can provide your employer with a verification reference number while you wait for your digital certificate.
Use the certificate request form above and select the "Name / information correction" option. Include your correct legal name and any supporting information. Certificate corrections require verification against your original booking ID, so the process typically takes 2–3 business days.
Intermediate/Standard First Aid & CPR/AED Level C: valid for 3 years. Basic/Emergency First Aid & CPR/AED Level C: valid for 3 years. CPR/AED Level C standalone: valid for 1 year. Basic Life Support (BLS): valid for 1 year. EMR: valid for 3 years. Your certificate displays the exact expiry date — if yours doesn't show a date, submit a request and we'll confirm your expiry.
Still Need Help?
Send us an email and our team will get back to you within 1 business day — just include your name, course date, and the email you registered with.