Loyalty Rewards Program

USE OF POINTS

Points have no cash, monetary or other value and cannot be converted into any currency. Points count towards merchandise, services and other rewards we make available from time to time. Your welcome points will be activated after you have successfully registered and completed a training course with Coast2coast. Earned points will only become available to use after training has been conducted and paid for. Safety training booked with points will still incur taxes of the dollar value of the session and cannot be covered with points.

You may use our internet website or our sales customer care team and to use points for the rewards that we make available from time to time through these channels.

We may restrict the rewards available upon the use of points for any account.

The number of points recorded in your accounts and the number of points required to obtain any particular reward are subject to verification by our customer care team. Once merchandise, gift certificates, gift cards or trainings have been booked or ordered through our team, no changes, cancellations, exchanges or refunds whatsoever are permitted. All rewards are offered subject to availability and restrictions imposed by suppliers. We assume no responsibility for any loss, damage, defect, injury, death or expense relating to any reward, or for your rewards not turning out as you expected for whatever reason.

LIMITATION OF LIABILITY

Neither we, our affiliates nor any of our or their respective officers or directors have any responsibility or liability for any expense, loss, cost, injury, damage, delay, accident or any other matter or thing whatsoever (collectively, ¿costs¿), however suffered or caused (including compensatory, incidental, indirect, special, punitive, consequential or exemplary damages or damages for loss of income or profits), directly or indirectly arising out of or related to (i) the program or your participation in the program; (ii) any failure, delay or decision by us in administering the program or amending these terms and conditions or the basis on which you can use points; (iii) unauthorized use of your collector account or password; (iv) any offer, representation, statement or claim about the program, any partner or supplier or their products or services, made by a partner, supplier or any other person; or (v) the purchase, redemption for or use of any goods or services of partners or suppliers, or other rewards, whether made available by us, any of our affiliates, partners, suppliers or otherwise. This applies even if we or our representatives are advised of the possibility of such costs. Partners and suppliers are not responsible for the program. Any liability we may have to you or anyone else who obtains the benefit of any points you use, under any circumstances, for any negligence, breach of contract or otherwise, is limited to crediting your accounts with the number of points you used in connection with those circumstances, or, if no points were used, to a maximum of one-tenth of one cent for each reward point recorded in your accounts when the liability arose. Use of our website is subject to the terms of use displayed thereon from time to time.

TERMINATION, CHANGES AND BREACH

We may change these terms and conditions, any aspect of the program including booking conditions, procedures for using points for rewards, or any rewards in any respect, all without notice and even though changes may affect the value of points already accumulated. For current terms and conditions and other program details and information, visit www.c2cfirstaidaquatics.com or call our customer care

team. For example, but without limitation, we may add, delete or change partners, suppliers, time limits for collection, use or redemption of points, certificates or rewards, conditions or procedures of the use of points, the number of blackout dates, or the number of points required for particular rewards. If no points are recorded in your accounts for 24 months, you become bankrupt, commit fraud, misrepresent any information, violate any terms and conditions, abuse your program privileges or act in any other way to the detriment of us, our partners or suppliers or the program, we may, without affecting our other rights, disclose such information requested by proper authorities, terminate your enrollment and/or cancel your points and rewards. If a point or reward expires or is cancelled for any reason, it becomes void without compensation.

GENERAL

These terms and conditions may be different from what you know about the program. These terms and conditions constitute the entire agreement between you and us regarding your participation in the program, your entitlement to collect and use points and your entitlement to any other benefits of the program, and supercede all previous versions. Except as expressly contained in these terms and conditions, there are no conditions, representations, warranties, express or implied, statutory or otherwise. When you deal with us over the internet, you consent to the formation of contractual relations through electronic communications. We are the final authority as to the interpretation of these terms and conditions and as to any other questions or disputes regarding the program or any reward. Unless we otherwise elect, any dispute regarding these terms and conditions, including validity, existence, binding effect, interpretation, performance, breach, or termination, and including tort claims, shall be referred to and finally determined, to the exclusion of the courts, by a single arbitrator. The arbitration shall take place in Toronto, Ontario, in English, and in accordance with Ontario laws, unless you are a Quebec resident in which case Quebec laws shall apply. In all other respects the arbitration shall be governed by and subject to the Ontario arbitration act. The arbitration shall be conducted in strict confidence with no disclosure to any person of the fact of the dispute or any aspect of the dispute except as necessary for resolution of the dispute. We will not be taken to have waived any of our rights even if we use points or honour certificates when not required. Points and certificates have no cash, monetary or other value and cannot be converted into any currency. All materials and any notices from us will be sent to your address as in our records; please notify us if your address changes. The program, all rules and terms and conditions are governed by the laws of Ontario (except for Quebec residents, for whom Quebec law applies). If any provision of these terms and conditions is invalid or unenforceable, such provision shall not affect the validity and enforceability of the remaining terms and conditions.