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Contact Coast2Coast First Aid & Safety
We are an American Red Cross Authorized Training Provider for First Aid and CPR/AED, including Adult and Pediatric First Aid/CPR/AED. Basic Life Support is an American Heart Association program, and we are an AHA Aligned Training Site. Four ways in: the toll-free line, email, live chat and the form on this page. If your class is today or tomorrow, call. Somebody answers while you wait, and the line is open seven days a week.
The front desk
- Toll free 1-866-291-9121 Open seven days a week — the hours change by day
- Email info@c2cfirstaidaquatics.com Best when the answer needs a document attached
- Live chat 7:30 am – 4:00 pm PST Monday to Friday, in the chat window on this page
Cancelling or rescheduling? Use the phone or email. Those changes need your registration details, and our course policies run on deadlines.
Ways to Reach Us
How Do I Contact Coast2Coast First Aid & Safety?
Call 1-866-291-9121, email info@c2cfirstaidaquatics.com, open the live chat, or send the form below. All four reach the same customer service team, and they are not interchangeable. A same-day seat change needs the phone. A question about an invoice needs email, because you can attach it.
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Call the toll-free line
Fastest route, and the only one open on a weekend. Have your course date and the name on the registration ready and most calls end in one go.
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Email the office
Write to us when the answer needs a paper trail. Receipts, certificate names and group lists travel better as an attachment than as a phone call.
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Open the live chat
Quick questions about a training course, answered by an agent rather than a bot. Look for the chat window in the corner of this page.
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Send the message form
Use the form outside office hours. It joins the same queue as email, and an agent answers when the office opens.
Booking private or group training is a separate form. Sessions run at your own site or one of our California facilities, and the request asks for a head count and a course level. Start on the private and group training page instead — it reaches the same team with the details already filled in.
Contact Us Form
Do You Need Assistance? We Can Help
Tell us what you need and one of our agents will get back to you. Name the course and the city, and give us the date if you already hold a booking. That is what an agent looks up first, so including it saves a round trip.
Message the US training office Sent any hour · answered during office hours, PST
The form cannot cancel or move a booking. Registration changes run on the deadlines in our course policies, and a message sitting in a queue overnight can miss one. Call 1-866-291-9121 or email info@c2cfirstaidaquatics.com instead.
Find the Right Route
Who Do I Contact for My Question?
Several of the most common questions have a page that answers them faster than we can. Booking a seat, checking a course level and requesting a group session are all self-serve. The table sets out where each question belongs.
| What you need | Fastest route | Why that one |
|---|---|---|
| Book a seat in a First Aid or CPR/AED class | Course calendar | Live dates and seats, with no agent in the way |
| Work out which course level your job asks for | First Aid courses or CPR/AED courses | Each page lists what it covers and how long the certificate lasts |
| Book Basic Life Support for a healthcare team | Basic Life Support | BLS is an AHA program — in person, or HeartCode blended |
| Train a workplace, daycare or sports club as a group | Private and group training | The form asks for the head count and site we need to quote |
| Cancel, reschedule or change the level of a booking | Call 1-866-291-9121, or email info@c2cfirstaidaquatics.com | These run on deadlines, and an agent opens your registration |
| Ask about a certificate that has not arrived | Email info@c2cfirstaidaquatics.com | Send the name and course date and we can trace the record |
| Read the attendance, late arrival and refund rules | Company policies | Every deadline and fee is published |
| Apply to teach or work with us | Careers | Roles, pay and one application form |
Common Questions
Contact Questions, Answered
What is the phone number for Coast2Coast First Aid & Safety?
Our toll-free number is 1-866-291-9121, and it reaches the same customer service team from anywhere in the United States. It is open seven days a week, with shorter weekend hours. Weekday mornings are quietest.
What email address should I use?
Write to info@c2cfirstaidaquatics.com for any question about a course, a booking or a certificate. A second address, contact@c2cfirstaidaquatics.com, is also published for general inquiries. Email is the better route when the answer depends on a document you can attach.
When is your office open?
The office is open 7:30 am to 4:00 pm Monday to Friday, 7:30 am to 11:00 am Saturday, and 7:30 am to 9:00 am Sunday, Pacific time. Live chat keeps shorter hours than the phone — 7:30 am to 4:00 pm, Monday to Friday only. Public holidays are the exception, so call ahead if you are planning around one.
Can I cancel or reschedule my class through the contact form?
No. Cancellations, rescheduling and course level changes go through the phone or email, not the form or live chat. Those changes run on the deadlines in our company policies, and a message waiting overnight can miss one. Call 1-866-291-9121 with your registration details ready.
How do I use the live chat?
Open the chat window in the corner of this page between 7:30 am and 4:00 pm PST, Monday to Friday, and an agent answers. It suits quick questions about a training course: which level your job asks for, what a class covers, what to bring. Anything that changes a booking belongs on the phone instead.
Where do I register for a First Aid or CPR class?
Book a seat yourself on our course calendar, which shows live dates and the seats left in each one. Call us only if the date you want is not there, or if you are booking a group, which goes through private and group training.
My certificate has not arrived. Who do I ask?
Email info@c2cfirstaidaquatics.com with the name on the registration and the date of your class. Digital certificates are issued within 48 hours of a successful skills evaluation, so anything past that is worth a message. Those two details are what an agent needs to find the record.
Where are your US training facilities?
We train at 2115 N Bellflower Blvd, Long Beach, CA 90815 and 2316 1/2 S Union Ave, Los Angeles, CA 90007. Our US office sits separately at 777 S. Alameda St. 2nd Floor, Los Angeles, CA 90021, and no classes run from there. Groups outside those two cities book onsite training.
Can you train my workplace at our own site?
Yes — private group training runs at your site or at one of our California facilities. Start on the private and group training page rather than the general form — the request asks for the head count, course level and location we need to quote.
Is Coast2Coast training accepted for OSHA compliance?
Our First Aid and CPR/AED training is OSHA compliant, which is what most employers need. OSHA approves no provider, course or certificate; it requires an employer to have somebody adequately trained to render first aid and leaves the choice to the employer. Our American Red Cross certification classes include a graded skills test.
Who do I contact about a job or teaching for Coast2Coast?
Instructor and office roles are listed on our careers page, with one application form for all of them. Each posting names the certificate it needs and the hourly rate. Apply there rather than here, so your resume reaches the people hiring.
One call sorts most of this out
Tell us the course, the city and the date you have in mind. Outside office hours, send the form and we will answer when the office opens.