US Training · Attendance, Cancellations & Refunds
These are the rules we apply to the First Aid and CPR training we run in the United States. Most of them come down to two numbers: how much notice you give us before you change a booking, and how late you arrive on the day. Read the ones that apply to your class before you need them. The deadlines are firm, and we hold everybody to the same ones.
The four numbers that matter
Quick Reference
Public classes run on a 48-hour deadline and private group training runs on a 7-business-day deadline. Everything else follows from those two lines. The table below sets the two booking types side by side so you can find your situation in one look, and each policy gets its own section further down the page.
| Your situation | Public class | Private group training |
|---|---|---|
| Notice needed to cancel, reschedule or change course level | More than 48 hours before the class | At least 7 business days before the in-class session |
| Making that change in time | $35 (+tax) administrative fee | Call 1-866-291-9121 before the 7-business-day cutoff to arrange it |
| Asking inside the deadline | No changes and no refunds | Not permitted, and no refunds |
| Missing the class | No refund, no credit, no reschedule. A new registration gets you a future seat | Billed the total on your original invoice, whatever the head count on the day |
| Arriving more than 20 minutes late | Not admitted, and it counts as a missed class | Not admitted, and it counts as a missed class |
| Getting a new date | Subject to course availability | Subject to availability |
Private group training needs a minimum of eight participants. That number sets the invoice, so a group that books for ten and brings seven still pays for ten. Full details of how group bookings work sit on our private and group training page.
Attendance
Missing a scheduled class costs you the seat and the fee, whatever the reason was. We hold a place, an instructor and a set of equipment for every student on the roster, and none of that can be resold on the morning of the course.
Public training
Miss it, or fail to attend for any reason, and you lose the refund, the credit and the reschedule together. To take the course later, register again.
Private training
Private sessions need a minimum of eight participants. We bill the total stated on your original invoice, and the head count that turns up on the day does not change it.
Late Arrivals
Students who arrive more than 20 minutes after the start time are not admitted, whatever the reason. We enforce that line strictly. A course that stops to catch one person up shortchanges everybody else in the room and puts the certification standard at risk.
Being turned away for lateness counts as a missed class, so the attendance policy above applies: no refund, no credit, no reschedule, and a new registration to attend later. Build in time for traffic, parking and check-in, and aim to be in the room before the instructor starts.
Call us the moment you know you are running late. We cannot hold the class, but we can tell you where your booking stands.
Cancellations & Rescheduling
Contact us before your deadline: more than 48 hours ahead for a public class, at least 7 business days ahead for private group training. Inside those windows we cannot move the booking and no refund follows. The same deadline covers a change of course level, so switching from a CPR/AED course to a full First Aid course counts as a change and needs the same notice.
Public training
Private training
Before you book
Almost every policy dispute we handle starts the same way. Somebody books a course for a date they were not free, or a manager registers a team member who was already on vacation. A phone call a week out fixes both. The night before fixes neither.
Course Policies
Coast2Coast First Aid & Safety reserves the right to modify, cancel or relocate any scheduled course. When we change, cancel or relocate one, we notify registered students at least 48 hours before the scheduled course date.
That notice goes to the contact details on your registration, so keep the phone number and email on your booking current. Changed jobs or email providers since you registered? Tell us before the class, not after.
Update Your Booking DetailsPhysical Activity
Most students handle the physical activities in a First Aid and CPR certification course without any health concern, though some find the hands-on skill demonstrations demanding. You kneel on the floor, push on a manikin's chest for minutes at a time, roll a partner into the recovery position and get back up again. Nobody watches from a chair.
You have a history of heart conditions or respiratory issues, you live with a physical disability, you are pregnant, or you are carrying a muscle, bone or joint injury. Ask them about the skills portion of the course specifically.
We would rather answer the question a week before your class than on the morning of it. Tell us what worries you and we will tell you what the skills session asks of you.
Students who attend but cannot perform all the required skills receive a participation card instead of a First Aid and CPR certification card. A participation card records that you took part. It is not an American Red Cross certificate, so it does not satisfy an employer's OSHA first aid requirement or a state licensing rule. Talk to us before the class if you think that applies to you.
Notice of Photography
Registering for and attending a course on the selected date grants Coast2Coast First Aid & Safety and its authorized representatives permission to photograph you or capture images of you during the event.
We use those photos to promote future Coast2Coast First Aid & Safety events and training, to show the event itself, and to highlight our programs, services and what our classrooms look like. Ask us if you have a question about how an image will be used.
Where They Apply
These policies cover the training Coast2Coast First Aid & Safety books and runs in the United States, at our California facilities and at your site when a group books privately. Course details sit on the First Aid and CPR/AED pages, and healthcare staff booking Basic Life Support are handled separately.
2115 N Bellflower Blvd, Long Beach, CA 90815
Toll free: 1-866-291-9121
2316 1/2 S Union Ave, Los Angeles, CA 90007
Toll free: 1-866-291-9121
Groups outside California book onsite training at their own address. The 7-business-day notice period and the eight-participant minimum apply to an onsite session the same way they apply to one held at a Coast2Coast facility. See our course locations for what runs where.
Common Questions
Students who miss a scheduled class are not eligible for a refund, a credit or a reschedule, whatever the reason was. A new registration is required to take the course later. Book the next date that suits you on the First Aid courses page.
Cancellations, rescheduling and course level changes must be requested more than 48 hours before a public class, and they carry a $35 (+tax) administrative fee. Three things follow from that:
Students who arrive more than 20 minutes late are not admitted to the course, regardless of the reason. We enforce that strictly to protect the quality and integrity of the training. Being turned away counts as a missed class, so no refund, credit or reschedule follows, and a new registration gets you a future seat.
Private training sessions require a minimum of eight participants. The invoice reflects the number you book, and we bill that total whatever the attendance on the day. Nobody who misses the session earns a refund or a credit. Our private and group training page covers how a booking is put together.
Cancellations, rescheduling and changes to group training must be requested at least 7 business days before the scheduled in-class session. Requests inside that window are not permitted and no refunds are issued. Business days skip weekends, so a Monday session needs the request in the week before.
Optional upgrades such as study guides and prep materials are non-refundable. They are yours once the order goes through, whether or not you attend the class they were bought for. Skip the upgrade if you are unsure about the date.
Registered students are notified at least 48 hours before the scheduled course date if we modify, cancel or relocate a course. That notice goes to the contact details on your registration, so keep the phone number and email current. Call us when it arrives and we will talk through what happens next.
Talk to your physician before the skills portion of the course if you have a history of heart conditions or respiratory issues, you live with a physical disability, you are pregnant, or you have a muscle, bone or joint injury. Most students find the physical activities pose no health concern, but the skills practice asks you to kneel, compress a manikin's chest and move a partner. Call us if you are unsure.
A participation card goes to students who attend a course but cannot perform all the required skills. It records that you took part in the training. It is not an American Red Cross certification card, so it does not satisfy an employer's OSHA first aid requirement or a state licensing rule.
Registering for and attending a course grants Coast2Coast First Aid & Safety and its authorized representatives permission to photograph you during the event. We use those images to promote future events and training and to show our programs, services and facilities. Ask us if you have a question about how a photo will be used.
These policies cover the training Coast2Coast First Aid & Safety books and runs in the United States. The attendance, late arrival, cancellation and photography rules read the same whether you booked a seat in an open class or your employer booked a private session at your workplace.
Call 1-866-291-9121 or email info@c2cfirstaidaquatics.com to cancel, reschedule or change the level of a course. Have your registration details and the course date ready. Send the request before your deadline, because a message that arrives inside the window cannot be actioned.
Deadlines are firm, but they are only deadlines. Reach us before yours passes and we will do what the policy allows.