Attendance and Refund Policies and Procedures
First Aid and CPR/AED Programs
COVID-19 Protocol (click here)
COVID-19 Vaccination Requirements:
Proof of Vaccination
According to the Ontario Ministry of Health, some of our training facilities may require proof that students are fully vaccinated before entering courses that take place at rental meeting spaces (conference rooms, studios, etc.). You may show proof via the “Verify Ontario” app. This app will provide a scannable QR code confirming you are vaccinated. If you are exempt, please check with health officials to confirm you may attend this course. Proof of Vaccination only applies to certain training facilities. ONLY if you are taking a course in one of the following locations, this policy applies to you:
Upon arrival, staff will check students ID (ensure you carry government issued photo ID such as drivers’ license) and proof vaccination. If the student fails to satisfy the requirement, the staff will not admit the student to the class for training.
According to Regulation 364/20 and the Ministry’s guidance, medical exemptions allow the student to attend the training without proof of full vaccination, however the student must provide a valid medical note stating the medical exemption. For a medical note to be valid, the note must :
Include the name of the person in the written documentation, matching the identification provided
Include the physician or registered nurse’s full name and qualifications in the extended class’s information
Clearly state that there is a medical reason for the individual not to be fully vaccinated against COVID-19
State the effective time-period for the medical reason
Attendance Policy:
Public Training
If you fail to show up or miss your class for any reason, you will not be eligible for any refund or compensation, and you will have to sign up for a new course.
Private Training
For private courses, a minimum number of eight participants is required for training
If any of the participants fail to show up or miss their class for any reason, there will not be any refunds or credits issued, and you will be charged the amount confirmed in your original invoice
Late Policy:
According to Canadian Red Cross guidelines, our instructors will not admit any student who has arrived at the course later than 20 minutes for any reason . This is strictly enforced. Please make sure you are on time for your class. If you are more than 20 minutes late for class & miss your class, you will not be eligible for any refund or compensation and you will have to sign up for a new course.
Cancellation/Rescheduling Policy:
Public Training (First Aid/CPR/BLS/Airway Management & Oxygen Therapy)
If a client wishes to cancel, reschedule or make any changes to his/her course level prior to 48 hours of the scheduled class, an admin fee of $35 (+tax) will be applied
Any request for cancellation, changes or switches made within 48 hours of a course are not allowed , and no refunds will be applicable
Please note that rescheduling is subject to course availability
Cancellation/Rescheduling policy for Professional Responder and Instructor Development courses can be found below
Any optional upgrades purchased are non-refundable
Private Training
If a client wishes to cancel, reschedule or make any changes to their group training, they would need to contact our office at least 7 business days prior to the scheduled in-class training
Any request for cancellation, changes, or rescheduling made within 7 business days of the course is not allowed, and no refunds will be applicable
Please note that rescheduling is subject to availability
Professional Responder Training
If a client wishes to cancel, reschedule or make any changes to his/her course level prior to one week of the scheduled class, an admin fee of $150 (+tax) will be applied
Any request for cancellation, changes or switches made within one week of a course are not allowed, and no refunds will be applicable
Please note that rescheduling is subject to course availability
Firefighting Job Assistance (Resume/Cover Letter/Interview Services):
Firefighting Job Assistance Services are provided by our Firefighter Recruitment Expert – Your personal information will be shared with them to provide you access to the service(s) you purchased
No refund will be provided once your personal information is sent to our Firefighting Job Assistance service provider
Instructor Development Training:
No refund will be provided for cancellations made less than seven(7) days in advance , or in case of no-showA cancellation fee of $100+HST per person aplies for cancellations made seven (7) or more days in advance
Security Training
Security Training is non-refundable
Security Training is provided through our Ministry-approved training partner – Your personal information will be shared with this training partner to provide you access to your course
Online Only Training Online Only courses include: Pet First Aid, WHMIS, First Aid for Opioid Poisoning, and Psychological First Aid.
Online Only training courses are non-refundable
Students who purchase Only Only Training courses will be sent access via email within 24 hours of registration – if you have not received access to your online training, please contact us
Course Policies:
Coast2Coast First Aid and Aquatics reserves the right to change, cancel or relocate the course. If any courses or training are cancelled or relocated, students will be notified at least 48 hours prior to the scheduled course date.
Recertification Program:
In order for you to be able to attend and complete your Recertification course , the following conditions must be met or you will be asked to leave the class: You must provide your current VALID (not expired) certificate to the instructor on the day of the course
Your current certificate must be issued by the Canadian Red Cross. It does not matter if the original course was taken with Coast2coast, as long as it was issued by Canadian Red Cross
Condition for Standard First Aid & CPR Recertification Course: Your current certificate must be from the full, two day training course. If your current certificate says “Recertification,” you do not qualify for this Recertification course (please register for a full course or the online blended course instead)
Condition for CPR Recertification Course: Unlike Standard First Aid, you can recertify your CPR/AED-C Recertification as many times as you’d like
Condition for Emergency First Aid & CPR Recertification Course: Emergency First Aid & CPR-C can only be recertified in Alberta
No REFUNDS will be issued to anyone who registers and fails to qualify for these courses.
Examinations:
All in-person safety training courses include a multiple-choice exam. Please review the following guidelines regarding examinations:
Exams are completed digitally through the Coast2Coast First Aid Assessment Application
When completing an exam through the Coast2Coast First Aid Assessment Application, students must use the same email address they provided Coast2Coast when registering for their course
Students must receive a 75% or higher to pass their course
If the student fails their exam, they will be required to pay $19.99 to retake the exam – certificates cannot be issued unless the student successfully completes the entire course (in-class portion, online portion (if applicable), and examination)
Payments can be made via PayPal, Credit Card, or Debit Card
Study Guide Course Preparation Upgrade:
Study Guides are non-refundable
Study Guides will be sent as a link via email within 24 hours of registration – if you have not received access to your study guide, please contact us.
The Study Guide, including all questions, answers, and supplemental materials, are the exclusive property of Coast2Coast First Aid & Aquatics Inc. These materials are protected by copyright laws and may not be copied, shared, distributed, or reproduced in any form without the express written permission of Coast2Coast First Aid & Aquatics Inc.
The purchase or access to the Study Guide is granted solely to the individual who registered for the course. These materials are for personal use only and are non-transferable. You may not share, forward, or otherwise distribute the content to any other person, whether they are enrolled in a Coast2Coast First Aid & Aquatics Inc. course or not.
Any unauthorized use, distribution, or reproduction of the Study Guide will result in immediate revocation of access to these materials. Coast2Coast First Aid & Aquatics Inc. reserves the right to take legal action against any individual or entity found violating these terms.
Study Guide access expires after 90 days
Online First Aid & CPR/AED Program Upgrade:
Students who have successfully completed the Online First Aid and CPR/AED programs with Coast2Coast First Aid and Aquatics Inc. are eligible to upgrade into our Blended Learning program. This upgrade allows the participants to attend the in-class portion of the Blended Learning program. The students are not required to complete the Online portion of the Blended Learning a second time.
Eligibility Criteria: 60 days of registering for the Online First Aid and CPR/AED course.
Incentive for Upgrade:
Golden Period the entire fee paid for Online First Aid & CPR/AED course will be used as a credit towards the new course.
Silver Period: fifty percent of the fee paid for the Online First Aid & CPR/AED course will be used as a credit towards the new course.
Physical Activity Disclaimer:
Your health and safety is important. Please inform your instructor at the beginning of the course if you answer YES to any of these questions or if you have any other concerns regarding your health:
Has a doctor ever told you that you have heart trouble/high blood pressure?
Do you have any bone/joint problems that may become worse by activity?
Do you have any medical problems or are you taking any medication that may affect you?
Do you have any disabilities that may make it difficult to perform hands-on activities, kneel, or walk up or down stairs? If so, please contact our head office as soon as possible by replying to this email or calling our toll-free number: 866-291-9121.
For most individuals, the physical activity involved in the course should not pose a threat to their health. A small number of individuals may find the physical skill demonstrations required by the Canadian Red Cross strenuous. If you have a history of heart attack, heart conditions, respiratory problems, physical disabilities, are pregnant, or have muscle, bone, or joint injuries, we strongly recommend that you do not participate in the skills portion of the course until you consult a physician. If you are unsure as to whether or not you should participate in your scheduled course, please call us directly. If you wish to remain in the course but cannot physically perform all of the skills required by the Canadian Red Cross you will receive a participation card.
Notice of Photography:
By registering and attending this training on the date chosen by the customer, the customer grants Coast2Coast First Aid & Aquatics Inc, and it’s authorized representatives, permission to photograph them. (Photos/images taken at this event may be used to promote similar Coast2Coast First Aid & Aquatics Inc events and trainings in the future, highlight the event and exhibit the capabilities, products and/or services of Coast2Coast First Aid & Aquatics Inc.)
Email & Text Opt-In:
By registering for a safety training course with Coast2Coast First Aid & Aquatics Inc., you opt-in to receive email and text correspondence. You may opt-out at any time by replying, “STOP”
Personal Data:
Click here to learn more.
Coast2Coast Safety Shop/Supplies:
Shipping and Tracking:
Your products will be shipped within 1 to 2 business days of your order date. To us, shipping is not just creating a packing slip and sending off with the courier. We will ensure the product that is sent to you is fully tested and passes our final inspections. Once, all done, we will ship the product to you using the services that will get the order to your specified address faster.
Once the order is shipped, we will update your order with a Tracking ID and from that point forward you can track the shipping of the item by simply logging into your account.
Depending on your region and the shipping method you have chosen (Standard, Express) the shipping time may vary. Standard shipping normally takes an average of 4-6 days while with Express shipping, you will get your product in just 2-4 days, how amazing is that.
Returns Procedure:
Returns are accepted within the first 30 days of your purchase. If 30 days have gone by since your purchase, unfortunately, we cannot offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
*Please note, that the following items will not be accepted for returns and are considered final sales:
Personal Protective Equipment (Gloves, Masks, Gowns and, Face Shield)
Disinfectants
Non-contact Thermometers
To complete your return, send us a brief description along with pictures of what went wrong. The description needs to simply explain to us what the problem is with our product, so we can fix it for future orders or provide you with tips on how to fix the issue yourself. Once submitted allow us two business days to process and investigate the matter and we will get in touch with you with return instructions along with the return labels. We will process the refund to you, once we receive the product and confirm the health of the equipment received.
There are certain situations where only partial or no refunds are granted (if applicable)
– Obvious signs of use
– Any plans that have been provided to the customer along with the purchase.
– Any item not in its original condition is damaged or missing parts for reasons not due to our error
Refunds (if applicable):
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5-7 business days depending on the type of card you have used (Amex, VISA, Mastercard, etc.)
Late or Missing Refunds:
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund, please contact us at contact@c2cfirstaidaquatics.com
Sale items:
Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.
Exchanges:
Exchanges are not applicable. If there’s an issue (wrong/defective) with your order, send us a brief description along with pictures of what went wrong. The description needs to simply explain to us what the problem is with our product, so we can fix it for future orders. Once submitted allow us two business days to process and investigate the matter and we will get in touch with you with return instructions along with the return labels. Once we complete the return process, we will send you a replacement order.
Return Shipping:
If you are shipping us a returned product, ensure to follow our instructions carefully. We will provide the address and details. If the item is faulty/ defective, we will provide you with a paid shipping label, otherwise, you are responsible for shipping costs of the product.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance.
Some of Our Happy Clients
Testimonials!
My first aid course experience with Teresa went very well. She is a very knowledgable and charismatic instructor who ensures that you leave the course feeling confident about first aid practices.
Response from the owner: Hi Wing! Thank you so much for your amazing review. We're very happy to see you enjoyed your recent training with Sam. Hope you left feeling confident in your life-saving skills! See you soon for recertification. Stay safe!
Heather Furlong
5 hours ago
Teresa K is a fantastic instructor! She made the course content interesting, entertaining and engaging. Our class banded together and worked through interactive activities.
Purnima Jayasekera
5 hours ago
This’s not the first time I’ve taken a first aid course and had many instructors. Teresa Kwoon is one of the best you can have! She’s just a wonderful person and an excellent teacher. Congratulations in selecting a teacher to your organization as she genuinely loves her profession. I think she should get a pay increase!! Please convey my gratitude and appreciation for her work. Thank you.
Ian Rodriguez
5 hours ago
Teresa is wonderful and very energetic! Wonderful class!
Teresa Kwoon is a wonderful teacher who professional in First Aid and make the lesson so much fun! Thanks Teresa
alphonsine ningayam
6 hours ago
Walda Williams
6 hours ago
Hotel was a great teacher, she demonstrated all versions of the lesson was real to follow
Purnell Clarke
6 hours ago
My experience with first aid course was excellent!
Ezz is a great instructor
Noemie Supers
6 hours ago
Ife is an great instructor.
Amanda Kuliberda
6 hours ago
Ife was a great instructor!! very knowledgeable:) and made the day go by quick
kuljinder singh
6 hours ago
I had a very good experience in training today. My instructor was Hosam.
Jennifer Nguyen
6 hours ago
Ezz is a knowledgeable and instructor. He made learning the content engaging as we allowed us to practice real life scenarios. Cannot sing his praises enough.
Did my standard first aid in London with instructor Ezz who is fantastic and very helpful.
Jennifer Dorey
6 hours ago
Ezz was a great instructor!
JOSEPH KINYANJUI
6 hours ago
“I had a great experience with Coast2Coast First Aid/CPR in Hamilton. The instructor Ife was very knowledgeable, patient, and explained everything clearly. The training was hands-on and easy to understand. I feel confident using my first aid and CPR skills now. Highly recommend!”
Ife is the best, I learned a lot
Great place, great instructor WALAA
Magaly Duarte
7 hours ago
Really good trainer walaa !!
Julia Tamblyn
7 hours ago
Walaa is an amazing instructor!! She speaks very clearly and made the certification process easy and enjoyable.
miasara misic
7 hours ago
Walaa was a great instructor and easy to follow. I would definitely recommend this course or anyone wanting to get trained in CPR/first aid!
Adel explained very nicely with details
I had First Aids + CPR training with instructor Saika, and she was such a delight to learn from! Very hands-on and professional!
Saika was an absolutely amazing instructor. She explained everything clearly, made sure everyone understood the material, and created a comfortable environment for asking questions. Her teaching style made the course engaging and easy to follow.
William Brodie
7 hours ago
My Instructor Saika Rafique was amazing she made learning the course fun, exciting and most importantly meaningful. She put alot of passion into it, I would totally recommend this first aid course to everyone I know 🙂
Dr adel
Hossam Hasan
10 hours ago
Louie Gianvecchio
2 days ago
My time at the Coast2Coast Mississauga location was nothing but amazing.
I was receiving my Standard First Aid CPR/AED Level C certification. I have had multiple experiences with obtaining and renewing CPR certifications with other companies, including other locations and instructors within Coast2Coast, however, I can confidently say that this was the best experience I have had.
This is all due to the incredible instructor I had, Andrea. She was very thorough in her analysis, her examples resonated perfectly to real life scenarios that we would be facing and her teaching methods really aided in understanding the content and making sure you were experts by the end of the class. She is professional, engaging and really brings the content to life where you get the most out of learning all the fundamentals and facets of the course.
If you want an amazing experience like I have, I highly recommend the Mississauga location and having Andrea as your instructor.
Thank you again Andrea for going over and above and providing your expertise and knowledge. I am so grateful to learn from such an amazing instructor and person! And look forward to hopefully doing my recertification with you in the future. And to Coast2Coast management, you definitely have yourself a great one!
Response from the owner: Thank you, Louie! 🙏 We're so glad Andrea made your CPR certification experience in Mississauga the best you've had with her thoroughness and real-life examples. We look forward to seeing you at your next recertification! – The Coast2Coast Team
Ezzat did a fantastic job, thank you for the enjoyable day!
Response from the owner: Thank you, S! 🙏 We're glad Ezzat made your first aid course in London an enjoyable day. We look forward to seeing you at your next recertification! – The Coast2Coast Team
Rebecca Doxtator
3 days ago
Ezz was a great instructor! Very engaging and knowledgeable
Response from the owner: Thank you, Rebecca! 🙏 We're glad to hear Ezz was a great instructor and made your first aid course in London so engaging and knowledgeable. Hope to see you in another course soon! – The Coast2Coast Team
Very good training, Ezz gave great examples.
Response from the owner: Thank you, Darelyn! 🎉 We're glad Ezz's great examples made your first aid training in London so effective. Feel free to refer your friends and family – we'd love to help them too! – The Coast2Coast Team
Ezz, always the best and practical!
Response from the owner: Thank you, Hh Kkhkk! 🙏 We're so glad Ezz made your first aid course in London practical and effective. We look forward to seeing you at your next recertification! – The Coast2Coast Team
Syed Annas Ali
3 days ago
Ezzat is phenomenal instructor!! Really enjoyed the session!!
Response from the owner: Thank you, Syed! 🎉 We're glad Ezzat made your first aid course in London so enjoyable. Hope to see you in another course soon! – The Coast2Coast Team
The instructor Ezz was amazing and did a great job teaching the. Purse
Response from the owner: Thank you, Kathy! 🙏 We're so glad to hear Ezz did an amazing job teaching your first aid course in London. We look forward to seeing you at your next recertification! – The Coast2Coast Team
Wonderful course! Ezz was a great instructors…very thorough!
Response from the owner: Thank you, Sandra! 🙏 We're happy to hear Ezz made your first aid course in London wonderful and thorough. Hope to see you in another course soon! – The Coast2Coast Team
Niagara Vision
4 days ago
We completed our CPR training with Coast2Coast First Aid and Aquatics Inc., and Chuck Farkas was an outstanding instructor. He was highly knowledgeable and delivered a full day of training in a clear, professional, and engaging manner. We learned a great deal and felt well prepared by the end of the session. We would confidently recommend Chuck and Coast2Coast First Aid and Aquatics Inc. to anyone in need of professional training.
Response from the owner: Thank you, Niagara Vision Team! We're so glad Chuck Farkas made your full day of training knowledgeable and engaging. It's wonderful to hear you felt well prepared after your CPR training in North York. Feel free to refer your friends and family – we'd love to help them too! 🙏 – The Coast2Coast Team
Man Sheung WONG
5 days ago
Saika is an outstanding instructor for the First aid & CPR.
Response from the owner: Thank you, Man Sheung! 🎉 We're glad Saika made your first aid course in Calgary interesting and that you learned so much. Feel free to refer your friends and family – we'd love to help them too! – The Coast2Coast Team
Christine Hankin Leach
5 days ago
Response from the owner: Thank you for the great rating, Christine! ⭐ We're glad you chose Coast2Coast for your first aid course in Calgary. Hope to see you at your next recertification! – The Coast2Coast Team
I attended the Emergency CPR/AED class. Our instructor Saika was great, very knowledgeable, kept us interested in the class all day. I feel very confident in providing first aid help after finishing her class.
Response from the owner: Thank you, Ankita! 🙏 We're so glad Saika made your Emergency CPR/AED class in Calgary engaging and that you feel confident in providing first aid training now. Feel free to refer your friends and family – we'd love to help them too! – The Coast2Coast Team
Very good experience.
Response from the owner: Thank you, Surjeet! 🙏 We're glad to hear you had a very good experience with our first aid training in Brampton. We look forward to seeing you at your next recertification! – The Coast2Coast Team
Dennis Villanos
5 days ago
Dr. Adel did a great job refreshing all cpr needs. Thank you
Response from the owner: Thank you, Dennis! 🙏 We're glad Dr. Adel did a great job refreshing your CPR training in Brampton. We look forward to seeing you at your next recertification! – The Coast2Coast Team
Vishma Lamichhane
5 days ago
I had a standrad first aid with cpr/aed level c at brampton facility with Dr. Adel Egypt ENT Surgeon, it was amazing. He explain each detail and leave us with no doubt.
Response from the owner: Thank you, Vishma! 🙏 We're so glad Dr. Adel made your first aid course in Brampton amazing by explaining every detail thoroughly. Feel free to refer your friends and family – we'd love to help them too! – The Coast2Coast Team
adel good instructor
Response from the owner: Thank you, Denise! 🙏 We're so glad Adel was a good instructor and made your first aid training in Brampton a great experience. Feel free to refer your friends and family – we'd love to help them too! – The Coast2Coast Team
Sharanjit Kaur
5 days ago
Dr.Adel is very experienced instructor. He is very kind and made learning joyful. He provides examples of every situation to teach in easy way.
Response from the owner: Thank you, Sharanjit! 🙏 We're so glad Dr. Adel made your first aid course in Brampton joyful and easy to understand with his experienced examples. Feel free to refer your friends and family – we'd love to help them too! – The Coast2Coast Team
ADEL Lois a good instructor
Response from the owner: Thank you, Athena! 🙏 We're glad to hear Adel Lois was a good instructor for your first aid course in Brampton. Feel free to refer your friends and family – we'd love to help them too! – The Coast2Coast Team
It is really a good lesson and I learned a lot about First Aid and CPR
Response from the owner: Thank you, Mihret! 🙏 We're happy you found your first aid course in Kitchener so informative and learned so much. Feel free to refer your friends and family – we'd love to help them too! – The Coast2Coast Team
Very interesting and engaging in person sessions by Joyal
Response from the owner: Thank you, Athieu! 🙏 We're so glad Joyal made your first aid course in Kitchener interesting and engaging. Hope to see you in another course soon! – The Coast2Coast Team
Super great experience here. Ezz was absolutely fantastic, he was very passionate and and an amazing teacher!
Response from the owner: Thank you, Christina! 🙏 We're so glad to hear Ezz made your first aid course in London such a fantastic experience. His passion for teaching truly makes a difference! Hope to see you in another course soon! – The Coast2Coast Team
Response from the owner: Thanks for the great rating, Elly! ⭐ We appreciate you choosing Coast2Coast for your first aid training in Brampton. We look forward to seeing you at your next recertification! – The Coast2Coast Team
