Frequently Asked Questions
If you have any questions regarding a First Aid & CPR/AED training course at Coast2Coast, please find the answers to some of our most frequently asked questions below. If your question is not listed, please contact us via email or phone.
Email: contact@c2cfirstaidaquatics.com
Toll-Free: 866-291-9121
FREQUENTLY ASKED QUESTIONS – COURSE INFORMATION
Our course schedule and prices are different based on the course location. Check out our location page to choose a training facility near you. Once your location is chosen, pick the course type you wish to register for.
You will then be prompted to choose a course level in a dropdown menu. The price will be listed next to each course level.
After you choose a course level and continue to the next page, you will see all available course dates for that training in that specific location.
All of our First Aid and CPR/AED training courses are offered in two formats:
- Traditional All In-Class – This training will be held strictly in-class with a Canadian Red Cross instructor. Students will learn theory and practice hands-on skills.
- Online Blended – This training is divided into an online and in-class portion. The online session will contain the theory and knowledge portion of the course, requiring participants to complete quizzes, games and more. This session must be completed prior to the participant’s in-class date (the date they are registered for). Once students complete the online session, they will attend an in-class portion and practice hands-on skills with one of our highly trained Canadian Red Cross instructors.
No, you do not need to register for two separate courses. We offer two courses that include both CPR/AED and First Aid training in one:
- Emergency First Aid & CPR/AED Level C
- Standard First Aid & CPR/AED Level C
After completing either of these trainings, you will receive one certificate that states you have completed both First Aid and CPR/AED which is valid for three years.
We offer many methods of payment when registering for a course with us at Coast2Coast such as:
- Visa
- Visa Debit
- MasterCard
- E-Transfer
If the above methods of payment do not work for you, please contact our office to arrange for special circumstances.
FREQUENTLY ASKED QUESTIONS – AFTER REGISTERING FOR A COURSE
After registering for an Online Blended or Online Only First Aid & CPR course, you will receive an email within 24 hours from the Canadian Red Cross. If you do not receive this email, please contact us via phone or email.
Once you receive this email, you will be prompted to complete your account on MyRedCross. From there, you may access your training. If you have difficulty completing your profile or starting the online training, check out our How-To video guide.
FREQUENTLY ASKED QUESTIONS – GENERAL COURSE POLICIES
If your certificate has already expired, you are not eligible for a Recertification course. You are required to enroll in a full training course.
Students may register for one of the following
training formats to receive an official Canadian Red Cross WSIB approved certificate:
- Traditional All In-Class
- Online Blended (Half online, half in-class. Spend less time in the classroom)
FREQUENTLY ASKED QUESTIONS – COURSE REGISTRATION/CANCELLATION POLICIES
Depending on your training course, the cancellation policy may vary.
First Aid & CPR + Basic Life Support Courses:
- If you wish to cancel/reschedule your training prior to 48 hours of your course, a $35+HST fee will be applied to your registration
Within 48 hours of your course, you are not eligible for any refunds
Professional Responder Courses:
If you wish to cancel/reschedule your training prior to one week of your course, a $150+HST fee will be applied to your registration
Within one week of your course, you are not eligible for any refunds
Private/Group Training Courses:
Please contact your private training coordinator to learn more about cancellation policies
For special circumstances, please contact our office via phone or email and one of our customer service representatives will assist you.
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