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Most Frequently
Asked Questions

Have questions about our First Aid & CPR certification training courses? We’ve compiled answers to the most common inquiries to help you get started. If you don’t see your question listed, feel free to contact us—we’re happy to help by phone, email, or through our online form.

Email: info@c2cfirstaidaquatics.com

Toll-Free: 866-291-9121

Our Most Frequently Asked Questions

Course Information

Course schedules and pricing vary by location. To get started, visit our Book a Training page and select the training center closest to you. From there, choose the course type you’re interested in.

You’ll then see a dropdown menu with the available course levels—each one will display its price beside it. Once you select a course level and proceed, you’ll be able to view all available dates for that course at your chosen location.

We offer our First Aid and CPR certification training courses in two convenient formats:

Traditional In-Class – This option is fully in-person and led by a certified instructor. Participants will cover all theory in class and gain hands-on experience through practical skill demonstrations.

Blended Online + In-Class – This format combines online learning with an in-person skills session. The online portion covers course theory through interactive modules, including quizzes and activities, and must be completed before the scheduled in-class session. After finishing the online component, participants attend a hands-on training session with one of our certified instructors to apply what they’ve learned.

No, you don’t need to register for two separate courses. We offer combined training options that cover both First Aid and CPR certification in a single course:

  • Adult First Aid/CPR/AED

  • Adult & Pediatric First Aid/CPR/AED

  • Pediatric First Aid/CPR/AED

Upon successful completion of either course, you’ll receive one certification that confirms you are trained in both First Aid and CPR. This certification is valid for two years.

Coast2Coast First Aid & Safety offers several convenient payment options when registering for a course, including:

  • Visa

  • Visa Debit

  • MasterCard

  • E-Transfer

If none of these options work for you, please contact our office to discuss alternative arrangements. We’re happy to help accommodate special circumstances.

After Registering for a Course

After registering for a Blended First Aid & CPR course, you’ll receive an email within 24 hours from the American Red Cross with instructions to access your training. If you don’t see the email in your inbox, please contact us by phone or email.

The email will guide you through creating your account on Red Cross Learning Center. Once your account is set up, you’ll be able to access your course materials. If you need help setting up your profile or starting your online training, please contact us.

If you are enrolled in an Online Blended training course, you must finish the online portion prior to your in-class session date. If the online portion is not completed in time, you will be required to reschedule your class. For any difficulties accessing the online training, please reach out to our office by phone or email.

Once you’ve registered for a course, a confirmation email with a link to your e-book will be sent to you. You can download the e-book to your computer, phone, or tablet and refer to it whenever needed.

Upon successful completion of your course, you will receive a temporary certificate valid for 30 days. Your official American Red Cross certification will be issued to you within 5 to 10 business days.

American Red Cross certificates issued through Coast2Coast First Aid & Safety are widely recognized and accepted across the United States. They meet OSHA requirements and are commonly accepted by employers, schools, and licensing bodies in a variety of industries, including healthcare, education, childcare, construction, and public safety. If you’re unsure whether a specific organization will accept your certificate, we recommend checking with them directly.

General Course Policies

Most American Red Cross First Aid and CPR certifications are valid for two years. However, certain professions may require you to renew your certification annually to meet workplace or regulatory standards.

Course Registration / Cancellations Policies

No, the discount will no longer apply. Our registration system tracks who registered together for the “Bring a Friend” offer. If your friend cancels, the discount is automatically removed, and the remaining participant will be required to pay the full course fee.

If you need to cancel or reschedule your training more than 48 hours before your course, a $35 administrative fee will apply.

Cancellations or changes made within 48 hours of the course are not eligible for a refund.

For special circumstances, please contact our office by phone or email. A member of our customer service team will be happy to assist you.

Testimonial

paul dawe
15 hours ago
I had a great experience the instructor was amazing
Courtney Winslow
15 hours ago
Maria was an awesome instructor and really made the class enjoyable and comprehensible. Highly recommend!
Dawn Thomas
16 hours ago
I cannot say enough how much I like taking my level 3 CPR with Coast2Coast. This is my second time and they make it so enjoyable. Maria is a wonderful instructor. I had some medical issues that made my in class a challenge and Maria was extremely accommodating and patient with my issues. I was very inpatient and frustrated over the phone with staff and they were so great, kind and patient in helping me. She was also very kind to someone who could only speak French, taking the time to make sure they could learn with us. I highly recommend Coast2Coast and Maria.
Abha Ranjitkar
16 hours ago
Maria was so amazing! The class was very engaging and informative
Mandy Marshall
16 hours ago
Dimitrih was so easy to learn from. Very informative and made it easy to learn.
Thank you
Mike Courvoisier
16 hours ago
Dimitrih was a great instructor! I took his first aid class through my work and it didnt feel like it was 8 hours long. He kept the mood/feeling light, asked questions to the group as well as let us ask him questions whenever we needed to. He was very precise in his descriptions and outlined all necessary learning material effectively. Allowed us to take brakes when needed, and made sure we were all on schedule, outlining all areas needed to feel confident in the learning material!
Josephine Beal
2 days ago
I did my first aid/cpr training with Tatiana in London! She was upbeat and informative and went over all of the information that was on the final test. I felt fully prepared and trained after the course was over! Thank you so much ❤️
Emily Ovando
2 days ago
Would definitely recommend Coast2Coast for CPR training! My instructor was Tatiana and she was amazing and so engaging. She made the class go by very fast, and explained everything very throughly and enthusiastically. I am very glad i was able to expand my knowledge here!
Robert Cornelius
2 days ago
Great experience with the blended program. A lot of information although presented in a compressed time frame it was presented thoroughly and clearly for everyone to understand.
Tatiana was a great teacher, touching on all key aspects and answering questions.
Would recommend.
Guisma Abdallah
2 days ago
Coast2Coast First Aid/ CPR with Julia was amazing. She brought real life experiences from her life and made the learning process easy to understand.
Joelle Macy Espada
2 days ago
Kia is a passionate and interactive CPR instructor who makes learning fun and easy to follow. He provides helpful information and practical tips that really prepare you to be a confident and effective first aider. Highly recommend!
Rayana Chambers
3 days ago
Dimitrih was the absolute best! Extremely thorough and patient, you can tell he is passionate and very knowledgeable! 10 stars!
Terunesh Lawson
3 days ago
Exceptional teaching method. Very thorough and interactive. Best first aid/cpr that I’ve ever taken that I wouldn’t mind staying longer! Thanks Dimitri, you’re amazing!
Thitaman nguyen
4 days ago
I really enjoyed this First Aid class. Julia explained everything clearly and made the lesson easy to understand. I feel more confident now in handling emergency situations.
Prem Rajah
4 days ago
Selina, prabhjot
angel farrer
4 days ago
Selina & Prabhjot were amazing instructors
Rick Phillips
4 days ago
Prabhjot and selling were great teachers
Michael Kelleher
4 days ago
Timmy Cheng
4 days ago
Selina and prabhjot did an excellent job teaching this course. It was informative and also entertaining at the same time
Daniel Santos
4 days ago
The course was informative and helpful. While I don't know how much I'll retain this information in an emergency, I'm grateful for the knowledge that Selina and Prabhjot have imparted on me.
James Rosien
4 days ago
Selina and Prabhjot were excellent instructors for the first aid course.
M Mill
4 days ago
Excellent First Aid & CPR training experience! After years of taking renewals, Coast2Coast stands out. Sign-up was simple, and the online module was well organized, clear, and easy to retain.

For the in-person session, Hassan was outstanding—engaging, practical, and thorough. He reinforced the online material, used realistic scenarios, and answered every question with patience and clarity. I also reached out by email before and after the course for minor items, and both times the responses were prompt, courteous, and helpful—never made to feel like my questions were an inconvenience.

Couldn’t ask for more. I’m confident in the skills I learned and look forward to working with Coast2Coast again. Highly recommend for both individuals and organizations.
Keelan
4 days ago
Excellent Emergency First Aid training with Julia! Clear explanations, engaging delivery, and very practical hands-on learning. The EHC team felt confident and well-prepared after the session. Thanks again!
E Roodaki
4 days ago
I recently took the StandardFirst Aid &CPR course with Mr. Ali at Steels Ave. branch. It was an amazing experience. He is a fantastic instructor who explains everything so clearly. The class was very informative and, most importantly, never boring. Ali is very kind and patient. I highly recommend his classes😊
L Williams
5 days ago
Tracy, our instructor, was absolutely fantastic. She kept the training engaging and humorous and when you're doing a full day of in-class training, it can get tedious and sometimes dull. I never once felt like that with her teaching us. It was such a pleasant day and really made learning fun! A great teacher can really make all the difference!
Millen Girma
5 days ago
Saika Rafique very informative experience. Helped me learn more then I ever have in a First Aid class before. Will definitely be taking her class her in the future and will suggest others to do the same!
mohamad khaled
5 days ago
Saika Rafique did a really great job today teaching first aid seriously !
Rejoice Carter
5 days ago
Saika Rafique was my instructor and she was very informative and friendly
Vaneeza Ch
5 days ago
Saika Rafique was an absolutely pleasure to meet and learn from. thank you for such an informative and inspiring day. I will carry this info with me all day.
Manan Bhati
5 days ago
A P
5 days ago
Tracy was fantastic, thank you so much ! Highly recommend. Love her humour too !
Cheryl Siple
5 days ago
Tracy was excellent , best instructor i have ever had! Learned a lot while having fun!
Rachel Finch
5 days ago
Tracy did our first aid training and she was absolutely amazing!! She was funny, energetic and so friendly. She made the course very enjoyable!!
Maria Ganesh
5 days ago
Excellent instructor. Makes learning fun
Response from the owner:Hi Maria! We strive to offer the best training experience possible, and that is why your review is very important to us! We’re so glad we were able to train you, someone who could potentially save a life in the future. Thanks for choosing Coast2Coast to learn life-saving skills. We hope to see you soon for recertification. Stay safe!
Paige Legault
5 days ago
HARISH HARIHARAN
6 days ago
I recently completed the Standard First Aid & CPR training, and it was a great experience. Our trainer, Mr. Joel Fernandez, explained everything clearly and made the class easy to understand. He was patient, professional, and made the training very interactive. I feel more confident now about handling emergency situations. Thank you for the excellent training!
Response from the owner:Thank you, Harish Hariharan! 🎉 We're so glad to hear you had a great experience with your Standard First Aid training in Kitchener. We agree, Joel Fernandez is excellent at making the class clear, interactive, and easy to understand. It's wonderful that you feel more confident now. Feel free to refer your friends and family - we'd love to help them too! - The Coast2Coast Team

Nelbin Antony
6 days ago
Joyal taught all the yhings it really healped me. Good place to learn
Response from the owner:Thank you, Nelbin Antony! We're so glad to hear Joyal's instruction 'really helped' you with your training in Kitchener. We agree, Joyal is excellent at making sure all the key Standard First Aid concepts are clear! 🙏 Feel free to refer your friends and family - we'd love to help them too! - The Coast2Coast Team

Dave Little
6 days ago
A well organized and delivered course!
Response from the owner:Thank you, Dave! We're so glad you found our Standard First Aid course in North York to be well organized and delivered. We really strive for that! 💪 If you know anyone who needs training, send them our way! - The Coast2Coast Team

Stephanie Stewart-Smith
6 days ago
Joyal was an amazing instructor very patient and understanding. Was very thorough and went at a nice pace for us students.
Response from the owner:Thank you, Stephanie! 🙏 We're so glad to hear that Joyal was an amazing instructor. We agree, Joyal's patience and thoroughness make all the difference in our first aid courses in Kitchener! If you know anyone who needs training, send them our way! - The Coast2Coast Team

Tangy
6 days ago
Course: SFA - Instructor: Ezz
Great instructor and great course! Very easy to understand, 100% recommend! \(^.^ )
Response from the owner:Thank you, Tangy! 🙏 We're so glad you found Ezz to be a great instructor for your Standard First Aid course and that he made everything 'very easy to understand' in London. We agree, he's fantastic! If you know anyone who needs training, send them our way! - The Coast2Coast Team

Michael Sinaj
6 days ago
Ezz was very knowledgeable about the subject matter.
Response from the owner:Thank you, Michael! We agree, Ezz is incredibly knowledgeable about the subject matter, and we're so glad he made your CPR/AED training in London a great experience. If you know anyone who needs training, send them our way! 💪 - The Coast2Coast Team

Raghav Chauhan
6 days ago
Had a great experience with joyal as he explained the standard first aid easily and he was very comfortable
Response from the owner:Thank you, Raghav Chauhan! 🎉 We're so glad to hear Joyal made your Standard First Aid course in Kitchener easy to understand. He's truly great at explaining complex topics in a comfortable way. If you know anyone who needs training, send them our way! - The Coast2Coast Team

Prisca Dim
6 days ago
Great CPR class! Joyal was knowledgeable, clear, and made everything easy to understand. I left feeling confident and well-prepared. Highly recommend!
Response from the owner:Thank you, Prisca Dim! We're so glad to hear that Joyal made your CPR training in Kitchener easy to understand and left you feeling confident and well-prepared. He's truly excellent! 💪 Don't forget to tell your friends about us! - The Coast2Coast Team

Maddy Dos Santos
6 days ago
Highly recommend, very easy process and does not take long!
Response from the owner:Thank you, Maddy Dos Santos! 🎉 We're so happy to hear you found our process for Standard First Aid so easy in North York. Feel free to refer your friends and family - we'd love to help them too! - The Coast2Coast Team

Onigbode Oluwatobi
6 days ago
Joyal was a great instructor, loved learning from him.
Mason Yip
6 days ago
Ezz was my instructor for my standard first aid and cpr level c training. He did a great job in conveying the information and was very interactive!
Response from the owner:Thank you, Mason! 🎉 We're so glad to hear Ezz did such a great job conveying the information and making your Standard First Aid and CPR Level C training in London so interactive. Don't forget to tell your friends about us! - The Coast2Coast Team

Cheryl MacLachlan
6 days ago
After my second Standard First Aid/CPR course with Ezz, I feel refreshed in terms of skills but also have a deeper understanding of lots of the “why” behind the content in the course. The blended model was a great way to both explore the content and practice the skills. I’ll be back in 3 years.
Ramy Farag
6 days ago
Response from the owner:Thanks for the great rating, Ramy! ⭐ We're glad you chose us for your CPR/AED training in Ottawa. We look forward to seeing you at your next recertification! Feel free to refer your friends and family - we'd love to help them too! - The Coast2Coast Team

Daniel
6 days ago
Joyal class
Minty
6 days ago
Response from the owner:Thanks for the great rating, Minty! ⭐ We appreciate you choosing Coast2Coast for your Standard First Aid in Mississauga. We look forward to seeing you for your next recertification! Feel free to refer your friends and family - we'd love to help them too! - The Coast2Coast Team

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