Attendance and Refund Policies and Procedures
First Aid and CPR/AED Programs
COVID-19 Vaccination Requirements:
Proof of Vaccination
According to the Ontario Ministry of Health, some of our training facilities may require proof that students are fully vaccinated before entering courses that take place at rental meeting spaces (conference rooms, studios, etc.). You may show proof via the “Verify Ontario” app. This app will provide a scannable QR code confirming you are vaccinated. If you are exempt, please check with health officials to confirm you may attend this course. Proof of Vaccination only applies to certain training facilities. ONLY if you are taking a course in one of the following locations, this policy applies to you:
- Hamilton
Upon arrival, staff will check students ID (ensure you carry government issued photo ID such as drivers’ license) and proof vaccination. If the student fails to satisfy the requirement, the staff will not admit the student to the class for training.
According to Regulation 364/20 and the Ministry’s guidance, medical exemptions allow the student to attend the training without proof of full vaccination, however the student must provide a valid medical note stating the medical exemption. For a medical note to be valid, the note must:
- Include the name of the person in the written documentation, matching the identification provided
- Include the physician or registered nurse’s full name and qualifications in the extended class’s information
- Clearly state that there is a medical reason for the individual not to be fully vaccinated against COVID-19
- State the effective time-period for the medical reason
Attendance Policy:
Public Training
- If you fail to show up or miss your class for any reason, you will not be eligible for any refund or compensation, and you will have to sign up for a new course.
Private Training
- For private courses, a minimum number of eight participants is required for training
- If any of the participants fail to show up or miss their class for any reason, there will not be any refunds or credits issued, and you will be charged the amount confirmed in your original invoice
Late Policy:
According to Canadian Red Cross guidelines, our instructors will not admit any student who has arrived at the course later than 20 minutes for any reason. This is strictly enforced. Please make sure you are on time for your class. If you are more than 20 minutes late for class & miss your class, you will not be eligible for any refund or compensation and you will have to sign up for a new course.
Cancellation/Rescheduling Policy:
Public Training (First Aid/CPR/BLS)
If a client wishes to cancel, reschedule, or make any changes to their course level more than 48 hours before the scheduled class, an administrative fee could apply:
For First Aid & CPR : $24.99 (+ tax)
For BLS courses : $14.99 (+ tax)- Any request for cancellation, changes or switches made within 48 hours of a course are not allowed, and no refunds will be applicable
- Cancel or reschedule on the same day you registered. No fee charged for cancellation or rescheduiling — we’re happy to help
- Unable to attend due to illness? We will waive the fee as a one-time courtesy — prior notice required
- Written test retake: If you fail your written quiz in class, and you wish to retake the quiz, a $19.99 retake fee applies
- Please note that rescheduling is subject to course availability
- Cancellation/Rescheduling policy for Professional Responder and Instructor Development courses can be found below
- Any optional upgrades purchased are non-refundable
Private Training
- If a client wishes to cancel, reschedule or make any changes to their group training, they would need to contact our office at least 7 business days prior to the scheduled in-class training
- Any request for cancellation, changes, or rescheduling made within 7 business days of the course is not allowed, and no refunds will be applicable
- Please note that rescheduling is subject to availability
Professional Responder Training
- If a client wishes to cancel, reschedule or make any changes to his/her course level prior to one week of the scheduled class, an admin fee of $150 (+tax) will be applied
- Any request for cancellation, changes or switches made within one week of a course are not allowed, and no refunds will be applicable
- Please note that rescheduling is subject to course availability
- Firefighting Job Assistance Services are provided by our Firefighter Recruitment Expert – Your personal information will be shared with them to provide you access to the service(s) you purchased
- No refund will be provided once your personal information is sent to our Firefighting Job Assistance service provider
Instructor Development Training:
- No refund will be provided for cancellations made less than seven(7) days in advance, or in case of no-show
- A cancellation fee of $100+HST per person aplies for cancellations made seven (7) or more days in advance
Security Training
- Security Training is non-refundable
- Security Training is provided through our Ministry-approved training partner – Your personal information will be shared with this training partner to provide you access to your course
- Online Only training courses are non-refundable
- Students who purchase Only Only Training courses will be sent access via email within 24 hours of registration – if you have not received access to your online training, please contact us
Course Policies:
Coast2Coast First Aid and Aquatics reserves the right to change, cancel or relocate the course. If any courses or training are cancelled or relocated, students will be notified at least 48 hours prior to the scheduled course date.
Recertification Program:
- In order for you to be able to attend and complete your Recertification course, the following conditions must be met or you will be asked to leave the class:
- You must provide your current VALID (not expired) certificate to the instructor on the day of the course
- Your current certificate must be issued by the Canadian Red Cross. It does not matter if the original course was taken with Coast2coast, as long as it was issued by Canadian Red Cross
- Condition for Standard First Aid & CPR Recertification Course:
- Your current certificate must be from the full, two day training course. If your current certificate says “Recertification,” you do not qualify for this Recertification course (please register for a full course or the online blended course instead)
- Condition for CPR Recertification Course:
- Unlike Standard First Aid, you can recertify your CPR/AED-C Recertification as many times as you’d like
- Condition for Emergency First Aid & CPR Recertification Course:
- Emergency First Aid & CPR-C can only be recertified in Alberta
No REFUNDS will be issued to anyone who registers and fails to qualify for these courses.
Examinations:
All in-person safety training courses include a multiple-choice exam. Please review the following guidelines regarding examinations:
- Exams are completed digitally through the Coast2Coast First Aid Assessment Application
- When completing an exam through the Coast2Coast First Aid Assessment Application, students must use the same email address they provided Coast2Coast when registering for their course
- Students must receive a 75% or higher to pass their course
- If the student fails their exam, they will be required to pay $19.99 to retake the exam – certificates cannot be issued unless the student successfully completes the entire course (in-class portion, online portion (if applicable), and examination)
- Payments can be made via PayPal, Credit Card, or Debit Card
Study Guide Course Preparation Upgrade:
- Study Guides are non-refundable
- Study Guides will be sent as a link via email within 24 hours of registration – if you have not received access to your study guide, please contact us.
- The Study Guide, including all questions, answers, and supplemental materials, are the exclusive property of Coast2Coast First Aid & Aquatics Inc. These materials are protected by copyright laws and may not be copied, shared, distributed, or reproduced in any form without the express written permission of Coast2Coast First Aid & Aquatics Inc.
- The purchase or access to the Study Guide is granted solely to the individual who registered for the course. These materials are for personal use only and are non-transferable. You may not share, forward, or otherwise distribute the content to any other person, whether they are enrolled in a Coast2Coast First Aid & Aquatics Inc. course or not.
- Any unauthorized use, distribution, or reproduction of the Study Guide will result in immediate revocation of access to these materials. Coast2Coast First Aid & Aquatics Inc. reserves the right to take legal action against any individual or entity found violating these terms.
- Study Guide access expires after 90 days
Online First Aid & CPR/AED Program Upgrade:
Students who have successfully completed the Online First Aid and CPR/AED programs with Coast2Coast First Aid and Aquatics Inc. are eligible to upgrade into our Blended Learning program. This upgrade allows the participants to attend the in-class portion of the Blended Learning program. The students are not required to complete the Online portion of the Blended Learning a second time.
Eligibility Criteria:
The upgrade must happen within 60 days of registering for the Online First Aid and CPR/AED course.
Incentive for Upgrade:
We like to encourage our participants to complete their in-class training as well as online. After all, it is important for the learning experience of the students to go through the skills with our expert, certified instructors and practice with our highly developed training equipment. There are two incentive periods:
Golden Period
If the participant chooses to upgrade into the Blended Learning Program within 30 days of registration, the entire fee paid for Online First Aid & CPR/AED course will be used as a credit towards the new course.
Silver Period:
If the participant chooses to upgrade into the Blended Learning Program After 30 – 60 days of the original online course registration, fifty percent of the fee paid for the Online First Aid & CPR/AED course will be used as a credit towards the new course.
Physical Activity Disclaimer:
Your health and safety is important. Please inform your instructor at the beginning of the course if you answer YES to any of these questions or if you have any other concerns regarding your health:
- Has a doctor ever told you that you have heart trouble/high blood pressure?
- Do you have any bone/joint problems that may become worse by activity?
- Do you have any medical problems or are you taking any medication that may affect you?
- Do you have any disabilities that may make it difficult to perform hands-on activities, kneel, or walk up or down stairs? If so, please contact our head office as soon as possible by replying to this email or calling our toll-free number: 866-291-9121.
Notice of Photography:
By registering and attending this training on the date chosen by the customer, the customer grants Coast2Coast First Aid & Aquatics Inc, and it’s authorized representatives, permission to photograph them. (Photos/images taken at this event may be used to promote similar Coast2Coast First Aid & Aquatics Inc events and trainings in the future, highlight the event and exhibit the capabilities, products and/or services of Coast2Coast First Aid & Aquatics Inc.)
Email & Text Opt-In:
By registering for a safety training course with Coast2Coast First Aid & Aquatics Inc., you opt-in to receive email and text correspondence. You may opt-out at any time by replying, “STOP”
Personal Data:
Click here to learn more.
Coast2Coast Safety Shop/Supplies:
Shipping and Tracking:
Your products will be shipped within 1 to 2 business days of your order date. To us, shipping is not just creating a packing slip and sending off with the courier. We will ensure the product that is sent to you is fully tested and passes our final inspections. Once, all done, we will ship the product to you using the services that will get the order to your specified address faster.
Once the order is shipped, we will update your order with a Tracking ID and from that point forward you can track the shipping of the item by simply logging into your account.
Depending on your region and the shipping method you have chosen (Standard, Express) the shipping time may vary. Standard shipping normally takes an average of 4-6 days while with Express shipping, you will get your product in just 2-4 days, how amazing is that.
Returns Procedure:
Returns are accepted within the first 30 days of your purchase. If 30 days have gone by since your purchase, unfortunately, we cannot offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
*Please note, that the following items will not be accepted for returns and are considered final sales:
Personal Protective Equipment (Gloves, Masks, Gowns and, Face Shield)
Disinfectants
Non-contact Thermometers
To complete your return, send us a brief description along with pictures of what went wrong. The description needs to simply explain to us what the problem is with our product, so we can fix it for future orders or provide you with tips on how to fix the issue yourself. Once submitted allow us two business days to process and investigate the matter and we will get in touch with you with return instructions along with the return labels. We will process the refund to you, once we receive the product and confirm the health of the equipment received.
There are certain situations where only partial or no refunds are granted (if applicable)
– Obvious signs of use
– Any plans that have been provided to the customer along with the purchase.
– Any item not in its original condition is damaged or missing parts for reasons not due to our error
Refunds (if applicable):
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5-7 business days depending on the type of card you have used (Amex, VISA, Mastercard, etc.)
Late or Missing Refunds:
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund, please contact us at contact@c2cfirstaidaquatics.com
Sale items:
Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.
Exchanges:
Exchanges are not applicable. If there’s an issue (wrong/defective) with your order, send us a brief description along with pictures of what went wrong. The description needs to simply explain to us what the problem is with our product, so we can fix it for future orders. Once submitted allow us two business days to process and investigate the matter and we will get in touch with you with return instructions along with the return labels. Once we complete the return process, we will send you a replacement order.
Return Shipping:
If you are shipping us a returned product, ensure to follow our instructions carefully. We will provide the address and details. If the item is faulty/ defective, we will provide you with a paid shipping label, otherwise, you are responsible for shipping costs of the product.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance.
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